IT and Engineering Support Technician
£28,000
Brighton
An IT engineering support technician is required for Hunter’s prestigious and pioneering IT hardware client to provide in-depth technical knowledge on products and applications, dealing with customers, configuration and sales team.
08:30 – 17:00 Monday to Thursday, 8:30-12:30 Friday
IT and Engineering Support Technician - Job
• Work with the Sales Team to develop and improve customer service standards. Pre and post sales technical enquiries from customers
• Provide first line IT support, including providing in-depth technical knowledge on IPC configurations and applications. In some cases, direct discussions with customers may be necessary to provide effective assistance
• Provide first line assistance to the Configuration team by resolving technical issues, escalating issues which cannot be resolved to the Product Specialist
• Work with the Product and QA/Compliance teams, assisting with testing of products and approving Supplier CE documentation
• Inspect goods and issue Certificates of Conformance in line with company ISO
• Technical training and support for sales team
IT and Engineering Support Technician - Person
• Good oral and written communication skills, including accurate administrative ability
• Relevant technical qualification and/or experience of electronics & computers
• Ability to work under pressure
• Previous customer service experience
IT and Engineering Support Technician - Extra
Death in service benefit
Private Health incl. dentistry benefit – after qualifying period
Non Contributory pension – after qualifying period
25 days holiday + 8 days public holiday