Who is Drive DeVilbiss
Drive DeVilbiss has become a leading manufacturer and supplier of medical products with a strong and consistent track record of growth achieved both organically and through acquisitions. We are proud of our high-quality, diverse product portfolio, channel footprint and global operating scale. Our products are sold into the homecare, long-term care, retail, and e-commerce channels in more than 80 countries around the world.
Leading the World with Innovative Healthcare Solutions that Enhance Lives
Summary (Major Purpose of the Role):
In your role we will expect you to provide exceptional customer service for both internal and external customers. You will provide customer support with spares and parts ordering for DDS & DDH products, offering guidance to both internal and external customers. You will manage the spares inbox and ensure queries are answered in expected SLAs and will ensure all orders are processed accurately and efficiently. You will take ownership and manage your workload to ensure complete and professional customer care. You will also be expected to embody our six customer experience principles ensuring they are at the forefront of your daily work. They are:
1. Being easily accessible and ready to help
2. Caring, listing and responding in a timely manner
3. Honouring our commitments
4. Being knowledgeable, honest and a trusted partne...