Customer Service Advisor
Nuffield Health The Holly, Buckhurst Hill, Essex | Admin | Bank | Flexible
Department open 8am-6pm flexible shift pattern Monday – Friday. Must be able to work various shifts within these hours. Saturday hours are 8am -1pm.
Working on the bank means you are not contracted to a set number of hours per week but instead work on an ad-hoc basis to suit the needs of the business and your availability.
At Nuffield Health, a role like this is about much more than achieving commercial success. Our focus is on bringing the best of what we offer to the local community. If you have a flair for forging strong relationships and providing excellent customer service, you could be just who we’re looking for.
As a Customer Services Advisor at The Holly Hospital, you will:
* Handle high volumes of incoming customer enquiries via the telephone
* Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
* Undertake bookings for customers ensuring full adherence to GDPR
* Ensure all customer interactions are undertaken in a timely manner
To succeed as a Customer Services Advisor, you will need:
* Excellent customer service skills
* Excellent written and verbal communication skills
* Excellent interpersonal skills and a good level of IT literacy
* Good organisational skills
* To be a strong team player
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That’s why we’ve developed a benefits package with you in mind. From a cycle to work scheme to financial wellbeing support, gym membership and more. At Nuffield Health, we’ll take care of what’s important to you.
About us
The Holly Hospital is located in Buckhurst Hill, Essex and is one of the South East’s leading private hospitals. For over 35 years, we have provided first-class independent healthcare for the local community.
The Holly can offer you a peaceful stay and fast access to a consultant. We are renowned locally for our high standards of nursing care and friendly atmosphere.
We welcome patients who have private medical insurance or choose to pay for their own treatment. The Holly also provides some specialist services to NHS patients.
Our expert team
The Holly Hospital works with over 300 consultants and other specialists in the South East. Many of these healthcare professionals also work in the NHS and are leaders in their field.
We employ more than 370 hospital staff, including highly experienced nurses. All of our nurses are registered with the Nursing and Midwifery Council.
Our dedicated team makes sure that you get the best possible care and treatment.
Our facilities
* 24 consulting rooms
* 39 beds
* 5 theatres
* 6 treatment rooms
* 8 day care beds/seats
* 6 private rooms with seats
* 6 chemotherapy bays/beds
* Pharmacy
* 2 MRI
* CT
* 3 Ultrasound
* X-Ray
* DEXA
* Mammography
* BUPA accredited breast and bowel care centre
* Oral surgery and dentistry suite
* Physiotherapy and sports centre
* Pathology laboratory
* Decontamination Department
Join Nuffield Health and create the future you want, today
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it’s a good idea to apply right away to ensure you’re considered for this role.
It starts with you
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