To operate the Groups switchboard consoles in an efficient, courteous and friendlymanner, answering calls within agreed timescales To answer incoming telephone calls and enquiries. To connect outgoing telephone calls made by users. To monitor and log, ifnecessary, information concerning all personal calls made by staff for re-chargepurposes. Ability to adapt communication style to understand the needs of others and ensureeffective and compassionate communication. Ability to communicate in instanceswhere communication is difficult due to language barriers, distress, emotion, hearingdifficulties etc. The efficient operation of the Groups paging systems for both emergency and nonemergency calls. To be fully aware of the Groups Emergency process and theSwitchboards responsibilities upon activation. Responsible for ensuring that all alarm and notification panels / screens aremonitored, alerting the appropriate teams as quickly as possible. Responsible for prioritising emergency calls and take the appropriate actions asquickly as possible. To provide Out Of Hours reception cover as required dealing with general enquiries. Receive and document key transactions including accommodation for new and oncall staff. To monitor CCTV cameras within the switchboard areas when requested. To receive deposits for accommodation using debit/credit card transactions ensuringrelevant paperwork (receipts) are completed in line with the departmentalprocedures. Booking taxis for staff, patients and equipment. Responsible for ensuring that all staffing and on-call rota changes reported toSwitchboard are made available to all staff. Contribute to the training of new team members. Flexibility in the hours worked will include cover at w