Summary
In this role, you’ll be the face of our company, working directly with customers to install, configure, and support our suite of telecommunications products.
Wage
£16,000 a year
Training course
Information communications technician (level 3)
Hours
9 am-5 pm Monday to Friday when office based. As required when visiting a customer.
35 hours a week
Possible start date
Monday 14 April
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
You’ll travel extensively across the Midlands and South of England, so a full UK driving licence (with at least 2 years' experience) is required. A company vehicle and fuel will be provided. No prior IT or networking experience? No problem! We provide full training—you just need a logical mindset, a strong work ethic, and a passion for problem-solving.
* Customer-Facing Technical Support: Provide installation, configuration, and troubleshooting at customer premises
* Remote Support: Diagnose and resolve issues remotely when on-site visits aren’t required
* Problem-Solving: Use a logical, solution-focused approach to ensure customer issues are resolved efficiently
* Brand Representation: Maintain professionalism and uphold our company values in all customer interactions
* Travel & On-Site Work: Drive to various customer sites across the Midlands & South of England—sometimes requiring significant travel
* Punctuality & Professionalism: Work around customer schedules, ensuring timely arrivals and well-planned travel
* Learning & Development: Work with a range of evolving technologies and continuously expand your skill set
Where you’ll work
56 Nithsdale Avenue
Market Harborough
LE16 9PE
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
ESTIO TRAINING LIMITED
Your training course
Information communications technician (level 3)
Equal to A level
Course contents
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
* Identify and scope the best solution informed by the system data associated with the task
* Test and evaluate the system's performance and compliance with customer requirements.
* Escalate non routine problems in line with procedures
* Use basic scripting to execute the relevant tasks for example PowerShell, Linux
* Carry out routine maintenance across systems, (such as IT, Communications), ensuring organisational compliance at all times
* Apply the necessary security, in line with access and/or encryption requirements
* Use a range of Cabling or Connectors equipment in line with technical requirements for example physically or remotely
* Test and evaluate network environments
* Monitor performance and usage of a network
* Deploy applications on a network
* Set up storage and data access for staff
* Apply necessary security measures, in line with access requirements to a network
* Carry out routine maintenance across network systems, ensuring organisational compliance
* Monitor network-related workloads including DNS and firewalls
* Install or undertake basic upgrades, either physically or remotely
* Establish digital communication or telecommunications systems through, for example cabling and connecting equipment.
* Identify a range of tools and or diagnostic equipment, for example, Hardware or Software components, to resolve Communications or Telecommunications requirements.
* Undertake basic telecommunications activities, in response to an allocated task, designated responsibilities, instructions or customer’s requirements.
* Use information necessary to identify operational issues and rectify or escalate accordingly in line with policy
* Interpret and prioritise internal or external customer's requirements in line with organisation's policy
* Apply the appropriate tools and techniques to undertake fault finding and rectification
* apply Continuous Professional Development to support necessary business output and technical developments
* Operate safely and securely across platforms and responsibilities maintaining the security of personal data of internal and external stakeholders
* Communicate with all levels of stakeholders, keeping them informed of progress and managing escalation where appropriate
* Develop and maintain effective working relationships with colleagues, customers and other relevant stakeholders
* Manage and prioritise the allocated workload effectively making best use of time and resources
* Complete documentation relevant to the task and escalate where appropriate
* Install or undertake basic software upgrades,either physically or remotely
* Establish and diagnose the extent of the IT support task, in line with the organisation's policies and Service Level Agreements
* Provide remote/F2F support to resolve customer requirements
* Maintain a safe working environment for own personal safety and others in line with Health & Safety appropriate to the task
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
More training information
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace.
Throughout the apprenticeship learners receive coaching, help and guidance from a dedicated team who are there to ensure they get the most from their work experience.
Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
* Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services and data storage.
* Use infrastructure management tools to automate the provisioning, testing, deployment and monitoring of infrastructure components
* Prioritise systems support tasks and monitor and maintain system performance
* Maintain regulatory, legal and professional standards
* Support the information systems needs for your business
Requirements
Essential qualifications
GCSE in:
* 5 GCSE's including English and Maths (grade (A*-C/9-4 or equivalent))
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Problem solving skills
* Customer service skills
* Professionalism
* Social awareness are essential
* Logical and solutions-driven
* Tech-savvy mindset
* Self motivated
* Independent
* Highly adaptable
* Eager to learn
Other requirements
You’ll travel extensively across the Midlands and South of England, so a full UK driving licence (with at least 2 years' experience) is required. A company vehicle and fuel will be provided.