Our client is looking for a Collections Specialist
Client Details
A leader in their field
Description
Proactively contact customers by telephone and/or email to discuss payment and/or negotiate payment arrangements*Management of inbound customer queries via telephone and/or emails.*Responsible for managing a portfolio of customers to secure payment and resolve debt issues through query resolution*Maintain and manage all correspondence received within the dedicated Service Level Agreements (SLA).*Identify next best actions and collection interventions in a timely manner using data and insight to drive decision making process.*Timely escalation of accounts to Team Manager and/or Senior Operations Manager where efforts have been exhausted and the next best action is not known.
Manage own workload to ensure the delivery of work items allocated to you within agreed KPIs/targets and to agreed standards, ensuring all sensitive and or urgent cases are prioritised or escalated correctly.*Proactively engage with stakeholders to reduce and drive resolution by taking ownership of internal and external customer issues relating to disputed debt.*Maintain and update customer contact roles and records to support with golden data standards.*Create, maintain and record all communications with the customer, colleagues and relevant stakeholders including timescales and actions taken to support any future collections activi...