We’re looking for a highly motivated Customer Service Advisor to complement our fantastic team in our Lettings Support Centre in Birkenhead, Wirral. As a Customer Service Advisor, you will provide property management and tenancy administration support services to branches, landlords, and tenants.
We offer a clear, defined career path, support to study for relevant job qualifications, and a fantastic reward and recognition scheme, all wrapped up in a fun and positive working environment.
What’s in it for you?
1. Starting salary of £22,400
2. Support in training towards ARLA – NFOPP qualifications (additional £1,000 on basic salary once qualified)
3. Additional holidays with length of service
4. Industry leading training and development
5. Demonstrable career ladder
6. Opportunities for progression
7. Collaborative, rewarding and fun environment
8. Team incentives
9. Understanding of operations within an estate agency business
The wellbeing of our staff is of the utmost importance to us, which is why our corporate charity partner is MIND. Not only did we top up pay for all furloughed staff during the pandemic to ease any financial concerns, but we also have in place a variety of ongoing mental health initiatives and an employee assistance programme to help with worries about all aspects of life.
Key responsibilities of a Customer Service Advisor:
The main purpose of your role is to provide a property management and tenancy administration support service to branches, landlords, and tenants. You will also co-ordinate and liaise with contractors to ensure repair/maintenance works are carried out in time and to agreed standards and co-ordinate and arrange relevant statutory safety checks.
Skills and experience required to be a successful Customer Service Advisor:
1. Outstanding Customer Service skills
2. Solid administration skills
3. Resilient, positive, numerate, and detail oriented
4. Organised and able to prioritise workload in a fast-paced environment
5. Excellent verbal and written communication skills
6. IT literate (MS Office, internet, email systems)
Our existing Customer Service Advisor team comes from a diverse range of backgrounds including Customer Support, Call Centre, Retail, Hospitality, Leisure, and Care sectors.
Job Types: Full-time, Permanent
Pay: From £22,400.00 per year
Benefits:
* Company events
* Company pension
* Employee discount
* Health & wellbeing programme
* Life insurance
* Referral programme
* Sick pay
Schedule:
* Monday to Friday
Work Location: In person
Reference ID: WirralLSC/CSJAN25
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