Brand new role - we're looking for an experienced and confident Customer Service Advisor to join our team in Long Eaton in a senior role. You'll play an important part in keeping our customer service levels running to a high standard, dealing with any issues in a timely fashion. BASIC SALARY: £24,000 - £28,000 BENEFITS:· 24 Days Annual Leave inc. Christmas shut down and your birthday off · Employee Assistance Programme · Life Assurance LOCATION: This is a hybrid role, based at our office in Long Eaton. COMMUTABLE LOCATIONS: Long Eaton, Derby, Nottingham, Stone on Trent, Mansfield, Leicester, Castle Donnington, Kegworth, Ruddington, Little Eaton, Ilkeston, Ruddington, Melbourne, West Hallam, Newark on Trent, Mansfield, Loughborough, Beeston, Clifton, Ruddington JOB DESCRIPTION: Import / Wholesale / Design - Customer Service Reporting to our Customer Service Manager, you'll play a pivotal part in supporting the business, to ensure the smooth resolution of customer issues or delays, as well as ensuring the timely processing of customer orders and issuing of acknowledgement. Day to day, you will: · Action and resolve service complaints for customers · Respond to verbal and written sales and delivery queries · Process customer orders / service orders · Appoint 3rd party repair companies · Process and ordering swatch requests · Negotiate ...