We are looking for an experienced 3rd Line SD-WAN Engineer to join our dynamic team in Bracknell. You'll play a crucial role in providing technical support for SD-WAN services, ensuring smooth network operations, and troubleshooting complex issues as part of our 3rd Line Support Team. Salary ranges between £45K - £50K, depending on experience. This role requires full-time on-site and SC Clearance.
Responsibilities include:
- Network Monitoring & Event Management via Orchestrator tools.
- Conducting detailed investigations and diagnostics of network issues.
- Creating workarounds, solutions, and mitigations for identified issues.
- Escalating complex problems to product manufacturers when necessary.
- Handling customer fault reports and technical inquiries, providing expert-level support.
- Performing remote diagnostics and implementing approved configuration changes.
- Assisting in the collation of performance & availability data.
- Conducting testing and development in pre-production before rolling out to live
environments.
Skills and Experience:
- Experience in a 3rd Line NOC support role.
- Strong networking expertise - ideally Cisco Viptela, Juniper Routers, and SD-WAN
solutions.
- Knowledge of IP, routing, encryption, and edge virtualization (VMware or Adva).
- Understanding of network technologies in Cisco/Juniper environments.
- Experience with MS Service Centre Support Tool would be an added advantage.
This role requir...