Vauxhall Workshop Controller
Salary: £35,000 - £45,000
Join Advance Vauxhall and become part of our dedicated Aftersales Team. We are seeking a Workshop Controller to ensure the smooth operation of our workshop. You will work alongside our team of Vehicle Technicians, Service Advisors, and our Aftersales Manager. At Advance Vauxhall, we prioritise the professional development of our staff members and therefore you will be enrolled in the Vauxhall Academy.
Position Overview: You will oversee the efficient and customer-centric operation of our workshop. This pivotal role involves managing the daily activities of the workshop, ensuring the highest standards of service, and contributing to the overall success of our Aftersales department.
Key Responsibilities:
1. Oversee the daily activities of the workshop, including loading, job allocations, quality control, and efficiency.
2. Ensure a high level of customer satisfaction by addressing customer inquiries, resolving issues, and maintaining excellent communication.
3. Control work in progress.
4. Lead and support a team of skilled technicians and service advisors, promoting a positive and productive work environment.
5. Maintain the highest standards of service and quality in all workshop operations.
6. Manage parts orders, ensuring availability and timely ordering.
7. Identify opportunities for process enhancement and efficiency.
8. Ensure adherence to health and safety regulations and company policies.
Qualifications:
1. Proven experience in a workshop management or senior aftersales advisory role.
2. Excellent customer service and communication skills.
3. Leadership and team management abilities.
4. Strong problem-solving skills.
5. Knowledge of automotive maintenance and repair processes.
6. Proficiency in workshop management software (preferably CDK, Keyloop, Kerridge).
Job Types: Full-time, Permanent
Pay: £35,000.00 - £48,000.00 per year
Application Questions:
1. Do you have a Full UK Driving Licence?
2. Have you worked as a Workshop Controller or a Service Advisor?
Work Location: In person
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