About Inspera
Inspera was born in Norway as a cloud based digital assessment platform that helps plan, author and deliver digital exams globally. We are on a mission to make education assessment more inclusive, fair and relevant.
We are seeking a motivated, curious and customer-oriented person to join our team as Lead Customer Onboarding Consultant. As a Lead Customer Onboarding Consultant, you will lead the onboarding team and ensure that the team members have the resources and knowledge to make sure that all new customers across all markets are properly introduced to Inspera as a company and they have a positive experience to use our products and services.
As Lead Customer Onboarding Consultant, you will be responsible for:
* Leading and developing a professional and efficient team of Customer Onboarding Consultants across regions, ensuring the right level of capacities and capabilities at any given time
* Maintenance and further develop the Inspera Onboarding Methodology and the Inspera Onboarding Training Programme for customers to ensure an efficient and successful handling of new customers to get up and running with the Inspera products and services
* Work with sales and pre-sales to ensure customer satisfaction and maximise revenue opportunities
* Monitoring customer satisfaction, and taking action to address any issues that may arise
* Continuously keeping track of status and progress of all ongoing onboarding projects
* Ensure all relevant onboarding activities are captured in documented processes and are shared and understood by the team
* Ensure a consistent approach is in place to identify and manage the risks that may impact the success, cost or timelines of a project
* Promote transparency and openness, where risks, issues and arrear are identified and mitigated/resolved
* Work cross-functionally with other departments in Inspera to ensure successful handovers and onboarding
In addition to leading the team, you will also have your own onboarding projects where your responsibilities are:
* Ensure a successful onboarding of new customers to relevant Inspera SaaS services by aiding and guiding them
* Serve as the main point of contact for daily customer interactions concerning doubts and questions about the products during the implementation phase of the projects.
* Educate customers by planning and performing any pertinent training of the customer based on our train-the-trainer concept and with the support of online training resources.
Requirements & Skills
* Bachelor’s degree or equivalent professional experience
* Education in project management or technology
* Experience in managing or implementing SaaS projects and/or working with (or in) academic institutions (e.g. Demo engineer, customer success, technical or operations consultancy)
* Ability to deliver high-quality product and training guidance by being detail-oriented
* Strong analytical skills and ability to solve problems effectively
* Strong presentation and communication skills
* Fluent English and Norwegian writing and speaking skills
* Aptitude to structure and organize work, and to work both independently and as a part of a team
* Love for technology and curiosity about how products are used by real users
* Passion, drive and energy to learn new things
* Familiarity with remote presentation software and CRM/CSM tools is a plus
At Inspera you will get
* Join an organization of different nationalities with Diversity, Equality and Inclusion in focus
* A wide-ranging position in an exciting and international working environment
* To work with recognized learning institutions from all over the world
* A great degree of flexibility and the opportunity to influence decisions
* Close collaboration and guidance from the rest of the team located in Norway and India
* Access to office space at Tjuvolmen together with the rest of the teams working from Oslo
* Get perks like a paid mobile phone subscription and broadband connection