Account Manager / Client Services
Manchester | Hybrid (3 days in-studio, 2 days WFH)
£30k-£32k DOE
9.30 – 5.30 | No late nights | No pitching
We’re Persona.Studio, a purpose-driven design studio working across outdoor, luxury retail, hospitality, and the arts. We believe in thoughtful, impactful design and a collaborative, supportive work culture.
Who We’re Looking For
A talented designer with 5+ years of experience, a strong portfolio, and a passion for brand, typography, and digital design. You’ll be part of a small team where ideas, creativity, and collaboration are valued.
What We Offer
A flexible, fair, and inclusive workplace
A commitment to sustainability and ethical design
A team that values diverse perspectives and fresh ideas
We welcome applications from all backgrounds—if you feel you’d be a great fit, we’d love to hear from you.
The ideal candidate will have strong contemporary creative skills and a portfolio of work which demonstrates their passion for brand, typography and digital design.
The Account Manager will play a central role in managing and nurturing client relationships across our key clients including and Outdoor Clothing Brand, Hospitality Group and Communications Technology business. You will be responsible for driving client briefs from conception to completion, ensuring seamless communication between clients and the studio.
Responsibilities
* Work cross functionally within the company to communicate with all stakeholders in customers' success
* Create and maintain relationships with customers to better understand and achieve their needs
* Make visits to our customers to identify opportunities for growth
* Manage all reporting about the position of customers' accounts
* Brief the design team with clarity and confidence. Assess where projects are up to and convey lead times to clients, keeping them updated at all times.
* Manage and track the agreed budget v actual time spent.
Requirements
* Previous account management experience in a design agency
* Highly organised with strong project management skills, ensuring deadlines and briefs are met
* Articulate and well accustomed to a client facing role
* Willingness and ability to travel
* Commercially aware, with experience managing budgets and driving ROI
* Detail-oriented, with excellent time management and multitasking capabilities