Job Description
We are looking for a Chat Star (Hosts) to join our team in our Nottingham studios with travel between our Derby studios if and when required, who can chat, have a flare for entertaining whilst having fun with all our customers here at Buzz Bingo.\n\nThese roles are both working 20 hours per week £12,976.43 per annum. Working 5 hours day over a 4 day working week (this will include weekend shifts)\n\nYou will be someone that will ignite passion through their fantastic personality, can strike up conversations with our customers that’s not always about Bingo! so having the know in general knowledge, facts & interests and what’s happening in the world today is key.\n\nYour energetic and enthusiastic personality means you’re the perfect people person setting the right atmosphere, you have a positive and professional attitude with a natural presence and you’re able to build rapport with our customers, making conversations and thinking on your feet.\n\nYou’re passionate about creating the best experience for every customer, always looking for ways we can improve our overall customer experience and constantly injecting fun and energy every step of the way that leaves our customers thinking WOW!\n\nHit the Jackpot with Our Benefits\n\nIn return for everything you bring, we offer an exciting role in a dynamic business and a great rewards package.
We’ll help you build your skills and career as you work with us in a business that never stands still. That means you’ll have access to:\n\n(email address removed) – a physical and mental wellbeing app for you and your family giving you fast remote access to a GP for advice and more\n\t\nThrive App – for your mental wellbeing approved by the NHS\n\t\nMy Eva – an online financial expert to help with any money-related matters\n\t\nBuzz Brights Apprenticeships including – Customer Service Level 3 \n\t\nBuzz Learning, our digital learning platform with access to 100s of online courses\n\t\nIn-house Training – Fire safety, Food safety 1 & 2, COSHH and more\n\t\nAccess to Trained Mental Health Advocates for advice on your mental wellbeing\n\t\nStaff discount 50% off bingo tickets, food & soft drinks\n\t\nRefer a Friend Scheme\n\t\nPension Scheme\n\nYour tasks and responsibilities\n\nReporting into the Live Bingo Operational Management Team\n\t\nCreate a fun, entertaining and memorable customer experience for our customers every day, chatting to our players through our live chat functionality for our online and club customers\n\t\nChat to our customers and respond to customer questions within the appropriate response times\n\t\nEnsure that chat hosting Is delivered In line with the live bingo experience and is delivered to our core quality standards and expectations.\n\t\nEngage, communicate effectively and work as one live bingo team to ensure our customers have the best in first-class experience.\n\t\nBe the voice of promoting and upselling of all promotions across the business In line with guidelines and framework set and delivered through chat hosting.\n\t\nBe the face and voice of social media campaigns and respond to customer queries.\n\t\nDeliver and execute games, activities and quizzes that will Increase player engagement.\n\t\nEnsure that chat etiquette Is managed effectively.\n\t\nManage chat bans effectively to customers and processed correctly In line with company processes.\n\t\nYou will enhance the customer experience making It personal to them through chat hosting.\n\t\nEnsure that chat hosting Is delivered In line with all KPI metrics and targets.\n\t\nMaintain responsibility for identifying Responsible Gambling triggers and ensure that this Is dealt with following company processes.\n\t\nMonitor and record key live bingo features/winners working closely with the live bingo host across retail and online.\n\t\nAward bonuses to players & credit player accounts\n\t\nSuch other comparable duties that may be required or requested by the Live Bingo management team.\n\nYour knowledge and experience\n\nHave an awareness of Bingo & online gaming.\n\t\nHave great communication skills Including typing and grammatical skills.\n\t\nCustomer Service Is at the heart of what we do so you must have experience in a customer facing role.\n\t\nBe computer literate and internet savvy so that you can research and help source content.\n\t\nHave the ability to multi task and ensure that you can prioritise your workload.\n\t\nKnowledge of Internal systems such as VF BOS, IMS is a good to have but not essential. \n\t\nKnowledge of Data Protection (GDPR) and Safer Gambling is a good to have but not essential. \n\nYour skills: \n\nExcellent interpersonal skills, both written and verbal \n\t\nEnthusiastic and engaging personality\n\t\nHave a strong motivational & positive approach\n\t\nTeam Player, you need to be able to work with a team of people at all levels\n\t\nAdapt quickly to different situations with a positive attitude\n\n#BB1