As the Head of Continuous Improvement, you will be an inspiring and influential leader who, through your management of the continuous improvement team, will identify performance trends, business risks, and the required improvements to our people, systems, and processes to ensure business targets and objectives are achieved.
Develop and maintain Network Operations approach to structured continuous improvement and on-time delivery. Inspire others to deliver our NRC commitments and work with key stakeholders in all our regions and other control centres to identify and then address process, service delivery, or performance concerns, then effectively communicate and implement this change.
Utilise your project management team to identify then deliver new, improved, or key systems within the control room environment to time, scope, and budget, whilst minimising any risks or operational impact.
Provide leadership and development around standards, competence, and ongoing enhancements to our skills framework. Ensure our training and competence management systems are robust, up to date, and supporting the delivery of these business objectives. Your team will be able to identify and create brilliant training and development programmes to inspire operational excellence and expand the leadership potential within Network Operations.
You will align both our current and future business needs to deliver the required skills framework, to ensure training, succession, and future talent attraction to the Network Operations team.
The vision is to create a culture of ‘everybody improving, everywhere, every day.' You will be a key player in this and helping us achieve a strong foundation to deliver GTR's success criteria.
The successful candidate will be a bright and dynamic individual, with an analytical mind who will be flexible in their hours worked and will cover on a rostered basis our operational ‘on call' requirements.
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