Qualient Technology solutions is looking for Support Engineer Permanent - Rugby, UK SC Cleared
Job Description:
Must Have: ManageEngine software, p1/p2 Incidents, Change management, Incident Management and Problem Management
The Monitoring Resource is a crucial position responsible for the initial response and monitoring of IT systems, networks, and applications. This role ensures the continuous and smooth operation of IT infrastructures, promptly identifying and addressing any incidents or anomalies. Based in the United Kingdom, the L1 Monitoring Resource works in a dynamic environment that requires excellent communication skills, a keen eye for detail, and the ability to work effectively under pressure.
Key Responsibilities
* System Monitoring
* Monitor IT systems, networks, and applications to ensure their availability, performance, and security.
* Utilize monitoring tools and software to observe system metrics and indicators in Real Time.
* Identify and report any anomalies, incidents, or potential issues promptly.
Incident Management
1. Respond to alerts and incidents according to established procedures.
2. Perform initial troubleshooting and diagnostics to determine the root cause of issues.
3. Escalate incidents to higher-level support teams when necessary.
4. Document incidents, ac...