An exciting opportunity has arisen for B6 registered mental health clinicians to join our team of Banes, Swindon & Wiltshire Urgent Care practitioners. Applications are welcome from RMNs, SWs & OTs. You will work collaboratively with a range of internal and external teams and agencies to support and enhance current mental health urgent care service provision across the BSW system. You will inspire and support others to deliver a high quality and effective urgent care intensive service for service users and carers. Working in partnership with the team manager and senior practitioners, the post holder will ensure excellent clinical standards and effective workload management, underpinned by robust and effective supervision processes. The role is primarily focussed on signposting, triaging, and providing support to NHS 111 callers with a wide spectrum of mental health presentations, advising on next steps and referring for further care when appropriate. The role will necessitate working weekends and evenings within rotational shift patterns. The service operates 24/7 to people who call NHS 111-2 with a MH crisis. The night shift also takes calls from people who require support from local teams after operational hours. The majority of the role will include supervision of the B4s, undertaking telephone based triage, and making onward referrals to services when clinically indicated.
Main duties of the job
1. Work across a 24/7 shift pattern to support the service.
2. Ensuring the needs of service users and carers are at the heart of service delivery.
3. Working alongside Band 4 Recovery Coordinators providing supervision and guidance and escalation calls that require specialist input.
4. Interface with other AWP Access Services.
5. Liaison with internal and external professionals, e.g., police, paramedics, GPs, AWP teams.
6. Able to challenge clinical practice effectively to ensure that service users receive the most appropriate support in their recovery journey.
7. To work collaboratively with a range of professionals and statutory agencies with their own at times competing agency demands.
About us
We are AWP (Avon and Wiltshire Mental Health Partnership NHS Trust): a diverse organisation with over 5,000 dedicated staff providing inpatient and community-based mental health care. We provide services from a range of locations to approximately 1.8 million people living in Bath and North East Somerset (B& NES), Bristol, North Somerset, South Gloucestershire, Swindon, across the county of Wiltshire and in parts of Dorset. Our outstanding people promote mental health and wellbeing. The expertise and resources within AWP are dedicated to a person-centred approach for those who use our services and for all employees. We recognise that happy and fulfilled employees give better care.
At AWP, we actively encourage applicants from all backgrounds. We are particularly keen to encourage applications from people from Black, Asian and minority ethnic backgrounds, those with disabilities, and from the LGBTQ+ community. We want people to bring their unique blend of experiences, backgrounds, perspectives, and knowledge to AWP, as diversity makes us stronger.
Job description
The BSW 111 Urgent Care Service operates 24 hours a day, 7 days a week, 365 days a year as part of the major national implementation programme and introducing 24 hour mental health support to people who call services with a mental health crisis. During the night shift, the BSW Urgent Care Service will take calls from people who are requiring support from their local community teams, after their operational hours to support people experiencing a crisis 24 hours a day.
The role will work collaboratively with a range of internal and external teams and agencies to support and enhance current mental health urgent care service provision across the BSW system. The role will inspire and support others to deliver a high quality and effective urgent care intensive service for service users and carers. Working in partnership with team managers, the post holder will ensure excellent clinical standards and effective workload management, underpinned by robust and effective supervision processes. The majority of the role will include undertaking telephone based triage and assessments, making onward referrals to services when clinically indicated, and providing advice and guidance to service users and carers, and other statutory and commissioned services.
You will be working in collaboration with AWP BSW services such as Intensive Support Teams, Acute Hospital Liaison, Care Home Liaison, Police Control Room Triage, and Health Based Place of Safety.
Description of the duties
1. To deliver high quality and effective intensive out of hours Urgent Care mental health service for service users, carers, and professionals calling.
2. To ensure the appropriate care pathway is identified, focused on the management of risk and preventing hospital admission for service users with the most complex and acute needs where appropriate.
3. To co-ordinate, undertake, and/or support the specialist assessment of physiological and/or psychological functioning for service users with complex health and wellbeing needs, in an emergency for service users who may be acutely unwell, distressed, and in crisis.
4. To be responsible for ensuring that calls made to BSW enter an appropriate mental health care pathway using appropriate frameworks in line with evidence-based practice, including strategies to manage risk for service users with complex needs and their carers, bringing in other resources as required.
5. To develop and maintain good partnership working with other services throughout all urgent care episodes, including core partnership working with staff and regular liaison with other statutory agencies, including the Police Service, Ambulance Service, and Social Service Emergency Duty Teams. In addition to Primary Health Care Teams, inpatient and intensive services, the Third Sector, and with nominated carers/advocates.
6. Develop and maintain communication with a wide range of people/services/agencies about complex matters or in complex situations with the purpose of sharing, developing, or resolving difficult or complex issues for the benefit of service users/carers and the service.
7. To represent the organisation in a range of circumstances, settings, presenting, facilitating, or explaining as appropriate and dealing with any questions or difficulties as they arise.
8. To personally build and lead others to build hope-inspiring relationships with service users, which acknowledge the personal journey of each person and focus on strengths and aspirations to allow the creation of meaningful personal recovery plans.
9. To be responsible for the protection of individuals from abuse and harm in line with local safeguarding policies and procedures, by developing and reviewing with others protection plans and management strategies, ensuring the appropriate sharing of information.
10. Personally and leading others to collaboratively and sensitively work with individuals with a range of mental health needs to develop skills to manage their own health in accordance with their personal recovery plan, by actively promoting and using approaches which are affirming, build on strengths, identify past positive experiences and success, and use small steps to move towards the person's goal.
11. To work with the Team Manager and Senior Practitioners to ensure the continuing improvements to the service in line with organisational goals.
12. To maintain health and social care records, ensuring both paper and electronic records are kept up to date in accordance with professional and organisational standards.
13. Report and record within agreed timeframes, all activity relating to information reporting and performance requirements.
14. To participate in, and deliver as required, management, caseload, and clinical supervision in accordance with trust policy.
15. Demonstrate responsibility for developing own practice in line with professional qualifications and for the development of others, both practitioners and those in training.
16. To adhere to professional codes of conduct ensuring required skills and competencies required are maintained.
17. Promote, monitor, and maintain best practice in health, safety, and security of self and others, undertaking assessments and taking appropriate action where required.
18. Work with the Team Manager and Senior Practitioners to develop a culture that promotes equality and values diversity.
19. To participate in local arrangements in order to ensure consistent care to service users across the local geography.
Person Specification
Essential
* Has worked at band 5 or equivalent
* Is a registered professional
* Has worked in Mental Health services
Desirable
* Has worked in AWP
* Has worked in a community setting in Mental Health
Employer details
Employer name
Avon & Wiltshire Mental Health Partnership NHS Trust
Address
Green Lane Hospital
Marshall Road
Devizes
SN105DS
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342-WTS020-0125 #J-18808-Ljbffr