3 months contract with local authorityMain Purpose of the Job Be responsible for meeting individual and team targets in the delivery of the Revenues Service, including Council Tax billing and recovery, NNDR including BIDs, and HBOP recovery as agreed as part of the annual appraisal process. Manage a specific caseload with autonomy as part of the teams operation. Responsibilities and Duties Expert Advice to Customers Respond to, take action, and provide technical advice on customers enquiries, information, and applications by telephone, written correspondence, or face-to-face, accurately maintaining customer accounts. Make all necessary investigations, including requesting further information from the customer, other internal and external departments, and any other relevant stakeholders/parties. Record information on appropriate databases and communicate the outcome in plain English to the customer, their representative, or stakeholder. Identify and take proactive action on revenues cases where there is a potential entitlement to discounts, exemptions, or any other liability reductions. Ensure agreed working practices, procedures, and legislation, including discounts, are applied correctly. Deal with all enquiries in a polite and professional manner, remaining customer-focused at all times. Management Information and Data Analysis Prepare data required for the timely submission of government returns. Identify recurring operational issues and opportunities for process, team, and service improvement. Manage these as formal projects where appropriate, implementing those within your own caseload and working with Team Leaders to implement improved processes across the wider service to achieve significant improvement in performance during the next three years. Assist in the maintenance and development of record systems and operational procedures, leading on those in your area of expertise. Assist in the compilation of statistical information for areas such as complaints, members' enquiries, Freedom of Information requests, and quality monitoring. Develop reports, analysis, and recommendations to support Corporate Strategy in matters relating to Best Value. Meet with and assist auditors (internal & external) and inspectors (e.g., Best Value), providing advice during the preparation of reports. Effective Working Relationships Maintain effective working relationships and respond to enquiries from registered social landlords, internal council housing, Housing Benefits sections, other local authorities, businesses and BIDs companies, voluntary sector organizations, and other central/local government departments. Liaise, work closely with, and attend meetings with service providers and stakeholders, as required.