Do you enjoy partnering with a multitude of diverse groups, in a fast-paced environment? Are you looking to engage in a variety of initiatives promoting operational efficiency and client satisfaction? Then you found the right position for you!
As a Cash Equities Client Service Associate within the Client Services Team, you will serve as the primary contact for clients and sales traders, handling all aspects of trade processing and related inquiries. Your key responsibilities will include allocating stock to the appropriate funds, providing prompt and accurate confirmations, and managing trades through to settlement. Ensuring superior client service, fostering strong relationships with our global teams, and meeting these requirements are crucial to our success.
Job responsibilities
1. Acts as primary operations point of contact for sales, sales trading desks and client operations teams, to resolve queries or issues
2. Ensures prompt and accurate allocation of trades to the relevant funds, along with issuing accurate trade confirmations, in a timely manner, in line with client requirements
3. Manages pre-matching of transactions to ensure smooth settlement
4. Manages all client queries in a timely manner while proactively ensuring any issues do not reoccur
5. Provides the Front Office with timely, accurate information in relation to the status of problem trades
6. Completes all relevant control checks, escalation of issues in a timely manner and maintaining audit trail
7. Continuously seeks feedback on opportunities for improvement and providing feedback to other groups in relation to where processes could be improved
8. Identifies opportunities to continuously improve ‘Straight Through Processing’ and quality of service delivered to clients; and automate/streamline existing processes
9. Partnerships with our Commission Management Solutions team on any research commission queries
10. Partnerships with the Corporate & Investment Bank Account Oversight team in relation to special handling and resolving any issues for priority clients
11. Provides Subject Matter Expertise (SME) input in partnership with technology and operations project teams
Required qualifications, capabilities, and skills
12. Well established client service skills with a positive attitude
13. Ability to both work well as part of a team, and also to be results orientated and self-motivated, being proactive by using own initiative to take personal responsibility for tasks and actions
14. Capacity to think laterally and understand the big picture
15. Experience within operations
16. A flexible, organized, proactive attitude towards work with the ability to multi-task and prioritize workload to meet daily deadlines
17. Excellent communication skills in all media
18. The ability to work well under pressure
19. Strong analytical and problem solving skills
20. Control mindset with risk awareness along transaction lifecycle and strong attention to details
Preferred qualifications, capabilities, and skills
21. Experience in the financial industry, preferably within an Investment Banking environment
22. Technical understanding of securities products would be an advantage
23. Fluency in French and any other language