Our exclusive Signature Lounge offers our customers the option to heighten their travel experience and discover a whole new way to cross the Solent! With unrivalled panoramic views of the sea, premium facilities, complimentary refreshments, dedicated table service and much more, we guarantee a quality and relaxing service.
We are now looking for enthusiastic people to join our Passenger Operations team for the summer season in the role of Signature Lounge Crew, who are passionate about providing courteous and efficient customer care. Joining our team on board, you will deliver the smooth running of this enhanced offer against one of the most beautiful backdrops in the world, by greeting customers, checking them in and attentively serving to their needs throughout the journey to ensure a first-class experience. You will also become a vital part of the operation as a member of the ship’s crew, taking care of our passengers’ safety and being able to respond in an emergency.
As someone with experience in front of house environments, you will provide an outstanding level of service to our customers in the Signature Lounge, with a charismatic and polished demeanour. When the lounge is not in use, you will also be able to offer the same level of service across other areas of the ship.
We offer excellent training, a life-changing experience, and a full benefits package to the applicants who impress us with their first-class customer service skills and all-round enthusiasm to develop in this stimulating field.
What are we looking for in a candidate?
1. Enthusiasm and passion
2. Experience in delivering first-class customer service
3. Experience in a front of house hospitality environment
4. Excellent teamwork skills
5. A desire to succeed
6. A safety conscious mindset
7. The ability to work well under pressure
8. Exceptional timekeeping and reliability
Working Conditions:
1. This is a 41 hours per week role on a rolling 4 on 4 off working pattern.
2. Primarily based afloat on any one of the company’s car ferries (Red Falcon, Red Osprey, Red Eagle).
3. All shifts will start and finish in Southampton in accordance with the Signature Lounge opening times.
4. Length of shifts will vary from 9.25 hours to 12.25 hours.
5. Employees may occasionally be required to work in other areas of the business.
6. A flexible approach to work and shift patterns is required.
What benefits are included?
1. Free foot travel/ subsidised vehicle travel on our ferries – great for heading to the island, relaxing on the beach and exploring the stunning scenery!
2. 75% off South West Trains – gig in London? We’ve got you covered with this great discount!
3. Food and drink provided on shift. 50% off when not on duty.
4. Access to Perkz – offers and savings on loads of household names!
5. 50% off Southern Vectis (Island buses) – tour the beautiful Isle of Wight!
6. Free car parking during work.
7. Free access to WeCare – a 24/7 online GP, mental health support and virtual wellbeing tool.
8. Free access to a 24/7 employee assistance programme (EAP).
What training is included?
A wide range of training and development courses are provided (and required) as part of this role, including:
1. Level 2 Food Hygiene Safety Certificate
2. STCW Personal Sea Survival Techniques
3. Fire Awareness and Practical Fire Extinguishing Training
4. STCW Crowd Management
5. COSHH Certificate
6. Manual Handling Certificate
7. Food Allergens Awareness Certificate
8. Alcohol Licensing Law Certificate
You will also have access to our Learning Management System, which contains a vast library of online development courses, training and playlists!
I’m in! What’s the criteria to apply?
1. Applicants must be aged 18 or over.
2. Applicants must be able to get to and from work.
3. Applicants must be willing to obtain an ENG1 medical certificate from an approved practitioner, as this is a pre-employment requisite for the role. This is paid for by the company but becomes the employee’s responsibility to maintain. Further information can be found here: https://www.gov.uk/seafarer-medical-certificates
4. Applicants will preferably have a good standard of education as the role will involve cash handling.
5. Applicants should have good experience working in customer service and a fast-paced catering environment.
6. Applicants should be able to work well under pressure and intuitively.
#J-18808-Ljbffr