In addition to the above duties: Liaison and telephone contact with all statutory and non-statutory agencies, healthcare practitioners, GPs, consultants and solicitors etc., within prisons, hospitals and community health settings as required. To act as first point of contact for incoming calls, taking accurate, detailed messages as necessary ensuring these are passed on to the appropriate personnel. Providing and receiving complex and sensitive information. Proactively communicating with colleagues on workload issues, annual leave arrangements and administration issues. Maintain sound working relationships and communication with all colleagues within Oxleas. Custodial responsibilities Assume personal responsibility for the security of issued keys. Understand and comply with prison orders, procedures, and instructions in your area of work.Comply with all security requirements. Respond to any situation or circumstance that might indicate a threat to security of the establishment or to the safety of an individual, completing Incident, Security, Injury, or other reports as appropriate. Report breaches of order and discipline including reporting and recording untoward incidents according to local protocol. Contribute to effective risk assessment and management procedures. (Full JD can be downloaded in supporting documents section) IMPORTANT INFORMATION, PLEASE READ:All applicants must be willing to undertake National Security Vetting in order to work in a Prison Setting. This will be completed as part of the pre-employment checks through Oxleas and the prison vetting team. You will need to provide:Proof of right to work documentationProof of ID, needs to include 1 photographic IDProof of address documentationNon-UK passport holders will need to have correct documentation (right to work in the UK) and a Home office Share code. Address History:5 years address history will be needed. Applicants that are not UK Passport holders who provide less than 5 years UK address history will need to provide a Police Certificate which must be in English from where they resided previously.Applicants who are UK Passport holders who have lived abroad for a period of more than six months during the last three years will need to provide a certificate of good conduct or an overseas police check in English from the countries resided in or visited.In order to assist you in obtaining a Police Certificate, guidance can be sought from: the country you have resided in is not listed here, you can obtain the necessary information by contacting the relevant Embassy or High Commission for that Country. Their contact details can be found on the Foreign & Commonwealth Office website (