Customer Service Advisor - Temporary to potential PermanentWeek on Week for around 12 weeks Stratford Remote Working Mon-Fri, 35 Hours Per Week, Scheduled between 8am-6:15pm £13.85-£14.44 Per Hour Holiday Pay The role of a customer service advisor: Be the first point of contact for our residents. Provide first contact resolution where possible, through ownership of queries and taking the relevant action required. Deal with a wide range of enquiries, which could include: maintenance repairs new and existing, housing management, account information - such as paying rent, money advice and support, Buying and selling property, and general leasehold enquires. Answers customers messages via multiple channels, such as telephone, email and any inhouse packages to enhance the customer service experience. Provide accurate and appropriate information to the enquiry. Keep confidential records of customer interactions, transactions, comments and complaints, using the appropriate tools/ systems. Comply with company policy and procedures. Advocate the company values Liaise with other departments where needed. Play an active role towards departmental KPI’s and company objectives. Skills: Clear communication skills both written and verbal Excellent listening skills. Remain resilient and focused while handling difficult conversations. Be able to work in a fast-paced environment and under pressure. Be able to communicate and engage with the diverse and wide range needs from our customers and stakeholders. Able to use positive and empathetic language to influence both internal and external stakeholders. Confidence to work individually whilst also having the ability to work collaboratively, playing an active role in both your team and overall department. Responsible for your own time management and adhering to schedule. Computer literacy, to be able to navigate multiple company software applications while still actively listening. - Problem solver using own initiative and take a common sense approach. Target driven to achieve your individual KPI’s and objectives Be responsible for your own learning (seeking advice, support, help and guidance when required Braundton Consulting is a recruitment agency recruiting on behalf of a client.