Job summary An opportunity has arisen for a part time Admin Assistantto work withinour friendlyPodiatry Admin Office based at Brierley Hill Health and Social Care Centre. Theadmin team provides an important and integral part of theday to dayrunning of the Podiatry Services through providing a telephone booking system and administrative support to the clinical teams who are based throughout the community. You will be a part ofsmallteam ofadministrators,youwill be an adaptable and confident team member who alsopossessesexcellent communication skills, both verbal and written, be resilient and enjoy working closely with a team in a demanding environment. Effective communication skills are vital as you willon a daily basisdealing with telephone calls, booking,reschedulingandcancelling appointments,processing referrals,dealing withqueriesand passing on information to the PodiatryServices Admin & Clinical Team Leadsand the Clinical Teams via, email, telephone and in person.For an informal chat please ringRobert GrealyPodiatryAdmin Team Leadon 01384 322295or emailrobert.grealynhs.net Main duties of the job To provide an efficient,comprehensiveand confidential administrative service to the Community Podiatry Service and to provide an efficient telephone / reception service to patients and their relatives / carers,initiatingany necessary action. To play a key role in contributing to theday to dayprovision of an efficient,effectiveand robust service ensuring that it is patientcentredwith a customer focused and personalized approach. This role requires communication links across the whole healthcare sector and may involve conflict resolution. The post holder will take an active part in the change management processes in the development of systems and services asappropriate. About us At the Dudley Group our patients and staff are at the heart of all that we do and that is to provide a world class service that aligns with our vision of "excellent health care, improved health for all". We are seeking to recruit staff who share our vision and values of making Dudley Group an incredible workplace. As part of the NHS People Promise, your wellbeing is our priority, and we are committed to ensuring our employees achieve a healthy work-life balance supported by our flexible working options and by making reasonable adjustments where possible. We believe no-one should have to sacrifice family, friends, or their personal interests for work. We are a modern employer able to attract and retain high quality staff through our commitment to the NHS People Promise. As an employer, we foster an inclusive environment where everyone feels valued, supported, and empowered to contribute their best. We want to ensure that our workforce is representative of the population we serve. More information - inclusive practice people promise. Dudley Group offer many opportunities for our staff to develop and grow within their roles through our Learning & OD Team. These include topics such as communication, wellbeing, team development, cultural competency, and values. Please click below to view our EDI page: Equality, Diversity, and Inclusion - The Dudley Group NHS Foundation Trust (dgft.nhs.uk) Date posted 27 March 2025 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year pro rata Contract Permanent Working pattern Part-time Reference number 253-0325-7081060 Job locations Brierley Hill Health & Social Care Centre Venture Way Dudley DY5 1RU Job description Job responsibilities Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake Job description Job responsibilities Please refer to the attached job description for full details of the main duties and responsibilities that the post holder is required to undertake Person Specification Qualifications & Education Essential Maths & English to GCSE Level grade C minimum or equivalent qualification. Desirable Level 2 or above qualification in relevant field: NVQ Level 2 or above (e.g. Business Administration, Customer Service, etc), GCSEs or A Levels or equivalent qualifications. Recognised IT qualification Knowledge and Training Essential Understanding of confidentiality and Data protection. Experience Essential Attention to detail and accuracy. Able to work under pressure in a busy office environment. Experience of using Microsoft Office packages Customer service experience. Able to cover for colleagues during periods of leave Desirable Previous experience of working in a telephone Booking office environment. Experience with working with databases and data inputting. Communication & Relationship Skills Essential Ability to contribute and participate to improving departmental work processes and procedures. Able to communicate effectively with staff of different disciplines Ability to work on own initiative with guidance available from immediate manager. Excellent time management skills. Equality, Diversity, Inclusion and Trust Values Essential Able toprovidesafe,caring,and effectiveservices Values and behaviours that reflect the Trust values of Care, Respect and Responsibility Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued Person Specification Qualifications & Education Essential Maths & English to GCSE Level grade C minimum or equivalent qualification. Desirable Level 2 or above qualification in relevant field: NVQ Level 2 or above (e.g. Business Administration, Customer Service, etc), GCSEs or A Levels or equivalent qualifications. Recognised IT qualification Knowledge and Training Essential Understanding of confidentiality and Data protection. Experience Essential Attention to detail and accuracy. Able to work under pressure in a busy office environment. Experience of using Microsoft Office packages Customer service experience. Able to cover for colleagues during periods of leave Desirable Previous experience of working in a telephone Booking office environment. Experience with working with databases and data inputting. Communication & Relationship Skills Essential Ability to contribute and participate to improving departmental work processes and procedures. Able to communicate effectively with staff of different disciplines Ability to work on own initiative with guidance available from immediate manager. Excellent time management skills. Equality, Diversity, Inclusion and Trust Values Essential Able toprovidesafe,caring,and effectiveservices Values and behaviours that reflect the Trust values of Care, Respect and Responsibility Commitment to creating a diverse and inclusive workplace that is free from discrimination and where people feel they belong and their contribution is valued Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). Employer details Employer name The Dudley Group NHS Foundation Trust Address Brierley Hill Health & Social Care Centre Venture Way Dudley DY5 1RU Employer's website https://www.dgft.nhs.uk/ (Opens in a new tab)