Level 3 Information Communication Technician
Company: AVASK Group Ltd
Full Address: First Floor, Oceana House, Commercial Rd, Southampton SO15 1GA
Weekly Hours Worked: 8:30 AM – 5 PM or 9 AM – 5:30 PM, Monday - Friday
Salary: £15,000
Contact Information:
Please reach out via email at Raymond.Duke@estio.co.uk or call 0203 8342 872
About the Company:
AVASK is a rapidly expanding firm that specializes in international VAT and tax and accounting for e-commerce businesses that are located internationally and in the UK. AVASK is recommended as External Tax Advisors under the Amazon Global Selling Programme and assists hundreds of Amazon FBA sellers, eBay, Shopify, and many other platforms. It provides clients with a comprehensive range of expertise from practical guidance on cross-border transactions to ensuring full compliance and assisting with group structures and tax advisory services.
Job Description:
Estio Training is thrilled to offer a new opportunity for an IT Support Engineer with AVASK, a business specializing in VAT and Compliance for online international trade.
Role Summary:
AVASK is looking for a bright, outgoing IT enthusiast to provide first line helpdesk support to internal staff ranging from the UK, USA, and China.
Key Responsibilities:
Your duties and responsibilities in this role will consist of:
* Providing 1st line technical support, answering support queries via phone, service desk, and in person.
* Supporting users remotely.
* Maintaining a high degree of customer service for all support.
* Taking ownership of user problems and being proactive when dealing with user issues.
* Logging all calls on the call logging system and keeping call logs up to date.
* Escalating more complex calls to the relevant IT Support member.
* Configuring hardware as required.
Qualifications:
* Educational Requirements: 5 GCSEs grades A*-C/9-4 or equivalent, including English Language and Maths.
Skills Required:
* Good communication skills both written and verbally.
* Knowledge of Microsoft-based operating systems.
* Basic understanding of PC hardware set-up and configuration.
* Willingness to research issues and fixes.
* Flexible and proactive approach.
* Attention to accuracy and detail.
* Ability to work as part of a team.
* Ability to work under pressure and to a deadline.
Personal Qualities:
* Ability to deal with staff in a courteous, professional, and effective manner.
* An appreciation of the need for confidentiality when dealing with sensitive information.
* Flexibility about working hours.
Other Information:
* Private Healthcare Insurance.
* Pension Scheme.
* Wellness days.
* Birthday off after one year of length of service.
* Creative spacious offices with breakout areas and subsidized canteen.
* Free parking.
Future Prospects:
This role offers the potential for a permanent position upon successful completion of the apprenticeship, contingent on performance.
For more information, or to apply, please contact us at Hello@estio.co.uk or call Leeds – 0113 3500 333. We look forward to hearing from you!
Training to be provided:
Estio apprenticeship training programmes are delivered virtually by our fully qualified and industry experienced training team. Using their expert knowledge, we’ve purposefully built our programmes around the real-world use of modern technology, so that the skills we create can be directly applied in the workplace. Throughout the apprenticeship, learners receive coaching, help, and guidance from a dedicated team who are there to ensure they get the most from their work experience. Successful completion of this apprenticeship gives you an accredited Level 3 Information Communications Technician, with training in how to:
* Efficiently operate and control your ICT infrastructure – physical or virtual hardware, software, network services, and data storage.
* Use infrastructure management tools to automate the provisioning, testing, deployment, and monitoring of infrastructure components.
* Prioritize systems support tasks and monitor and maintain system performance.
* Maintain regulatory, legal, and professional standards.
* Support the information systems needs for your business.
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