Job Title: Senior End User Computing Engineer
Salary: £40,000 - £45,000 per annum
Location: Caerphilly, South Wales (Hybrid working arrangement Mon & Fri optional WFH days)
Company & Role Information
With 30 years of experience and expertise in providing innovative products and services, our client is a leading ICT supplier to many private and public sector companies. Our client offers IT Managed Services and Solution Design to complement several other products.
As the Senior End-User Computing Engineer, you will be pivotal in providing expert-level support, managing escalations, and leading complex technical solutions.
Normal hours cover 08:00 - 18:00pm
Shifts are either (09.00 - 17:30pm) (08:00 - 16:30pm) (09:30 - 18:00pm)
As part of the support delivery team, occasional weekends or bank holidays may work, but the requirement would be communicated in advance, and pay would be adjusted accordingly.
Responsibilities
* Delivering outstanding 3rd line technical support whilst working to high standards in the ITIL areas of Incident, Problem, Change and Service Request.
* Working as a technical lead on major incidents, problem management and root cause analysis.
* Managing and optimising enterprise end-user computer environments, including Windows, MacOS, mobile devices, VDIs and collaboration tools.
* Managing and supporting Microsoft 365, Intune, Active Directory and Group Deploying and managing endpoint security solutions, patching and compliance policies.
* Providing technical leadership to Level 1 and Level 2 engineers.
* Maintain and update IT documentation.
Experience
The successful candidate will have support and implementation experience of
* Windows 10/11, Microsoft 365, Intune, Autopilot, Azure AD, Group Policy, Intune configuration policies and Sentinel.
* Server technologies: Virtualisation, Microsoft Hyper V, Microsoft Windows Server 2012 through to 2022.
* Public Cloud Solutions: Azure or AWS solution implementations, migration and support.
* Firewalls: Sophos, Cisco, Fortinet and PF Sense.
* Network Technologies/Principles: LAN/LWAN/WAN, DNS, DHCP, VPNs.
* Hands-on expertise in PowerShell scripting
* Back-up solutions and AV technologies.
Desirables
* Experience with device management solutions
* ITIL v3/4 Foundation
* UC Technologies
* Database systems
* Use of 3rd party patching tools
Remuneration
* 25 days holiday entitlement rising to 28 days after 5 plus years of service
* Holiday Purchase Scheme
* A company supported CSR Volunteer Day
* 2 days for personal wellbeing
* Pension including the option to join Salary Sacrifice/Exchange for Pension scheme (SXP)
* Electric Vehicle salary sacrifice scheme
* Death in Service x4 basic salary
* Private Medical Insurance is available, partially subsidised
* SAGE Employee Benefits scheme
* Salary sacrifice charity donation scheme
* Hybrid working arrangement Mon & Fri optional WFH days
For immediate consideration please send your CV in today