Employer: Oxford University Hospitals NHS Foundation Trust
Employer type: NHS
Site: Nuffield Orthopaedic Centre
Town: Oxford
Salary: £24,071 - £25,674 per annum, pro rata
Salary period: Yearly
Closing: 04/12/2024 23:59
Interview date: 16/12/2024
Job Overview
Are you looking for a new challenge? Do you enjoy delivering first-class customer care service? We are seeking to recruit an enthusiastic Administrative Assistant to join our friendly, dynamic team of Rheumatology administrators.
Your role will involve dealing with a high volume of calls from service users with queries or questions, registering referrals, and keeping accurate logs of personal confidential data. Great administration and communication skills are also required. You must have the ability to work unsupervised while under pressure, always maintaining a professional, empathetic approach to our service users and relatives alike, whether it be face to face or virtual. Your main responsibility will be to assist management administratively in the day-to-day operational functioning of the service.
Main Duties of the Job
* Register new patients on the EPR/ERS system within 48 hours of receipt of referral where applicable.
* Ensure that referral letters are available for the Clinical Team to review.
* Liaise with the clinical staff to ensure clinic capacity matches demand for appointments.
* Provide an efficient and polite service to patients regarding the booking of appointments using agreed protocols and processes.
* Take responsibility for the accuracy of patient data on the EPR system.
* Manage Patient Target List to ensure targets for outpatient waiting times are met.
* Maintain e-Referral list daily.
* Provide weekly performance report regarding outpatient waiting times.
* Ensure all relevant documentation is available or requested prior to patient visit.
* Ensure all calls not pertaining to outpatient appointments are dealt with politely and efficiently and/or re-routed to the correct teams.
* Make peripheral clinic appointments and ensure that they meet the NOC’s internal targets.
* Ensure adherence to the hospital’s Information Protection Policy.
* Comply with hospital policies for Data Quality and Waiting Time and Access policy.
* Ensure adherence to hospital policies for the Retention of Documentation.
* Support patients, general practitioners, purchasers, and consultants by handling clerical tasks and providing an effective and efficient service in a polite, positive, and courteous manner.
* Assist in the training of new staff, including temporary staff.
Person Specification
COVID-19: The COVID-19 vaccination remains the best way to protect yourself, your family, your colleagues, and of course our patients from the virus when working in our healthcare settings. While COVID-19 vaccination is not a condition of employment, we do encourage our staff to get vaccinated.
Probation Period: This post is subject to a 6 month probationary period. If you currently hold a contract of employment with the Oxford University Hospitals, this will not apply.
Next Steps: Please make sure that you read the job description and person specification, and that your supporting statement reflects this as your application will be judged against these criteria. Candidates selected for interview will be contacted after the short-listing process, usually within 2 weeks.
No unsolicited recruitment agency telephone calls or emails.
Employer Certification / Accreditation Badges
This post will require a submission for Disclosure to be made to check for any unspent criminal convictions.
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