Job summary At Herefordshire and Worcestershire Integrated Care Board (HWICB), we are looking for a candidate with a working knowledge of the NHS Patient Safety Strategy, the Patient Safety Incident Response Framework (PSIRF) and Learn from Patient Safety Events (LFPSE) who is interested in ensuring that the ICB provides compassionate and collaborative care. We are seeking a dedicated person to support the implementation of a patient safety culture within the system in line with the National Patient Safety Strategy. Main duties of the job In this role, you will assist with the implementation of the National Patient Safety Strategy. You will support the team with facilitation, coordination, and management of processes in order to continuously inform and drive improvement in the quality of care across the system. The successful candidate will work alongside with colleagues with the development, implementation, and management of quality assurance, safety and improvement in the ICS. We are looking for someone with experience of/involvement in quality/clinical reviews or learning events who has good analytical and solution seeking skills. You should have the ability to work on your own initiative and organise your workload including with changing priorities. The successful candidate will be an excellent communicator with good written, verbal, presentation and report writing skills including being able to foster relationships across the system. About us HWICB and its partners work collaboratively to commission, plan, monitor, deliver and improve health and care services for over 806,000 people across two counties and surrounding boundaries. With a workforce of over 300 employees and a budget of £1.19 billion to commission hospital, community and mental health services, it is a dynamic, forward-looking and vibrant place to work, set within the backdrop of some of the country's most beautiful countryside. We provide a supportive and collaborative environment, offering opportunities for our staff to reach their full potential and develop a rewarding career. We enable our employees to achieve a positive work-life balance through a blend of collaborative workplace attendance combined with regular home working. Joining our inclusive and innovative team comes with a range of attractive benefits including: Employee Assistance Programmes and access to a wealth of on-line health and wellbeing support Competitive NHS Pension Scheme Comprehensive opportunities to learn new skills and to develop your career within a caring and inclusive environment. Generous holiday entitlement, which increases in line with service, with the opportunity to purchase additional leave. Flexible working patterns to support work-life balance. Date posted 06 February 2025 Pay scheme Agenda for change Band Band 6 Salary £37,338 to £44,962 a year pa Contract Permanent Working pattern Full-time, Flexible working Reference number 106-ICB-6991824 Job locations NHS Herefordshire and Worcestershire, Kirkham House John Comyn Drive Worcester WR3 7NS Job description Job responsibilities Support the Patient Safety Lead with the development and co-ordination of an ICB Quality Assurance and Improvement Framework. Support the team with the co-ordination of provider organisations programme of quality themed visits, in order to develop insight and inform improvement in the standard of clinical care delivery within contracted and commissioned services. Contribute to the implementation of the NHS Patient Safety Strategy across the ICB through supporting the Patient Safety Lead with any related implementation workstreams Support patient safety insight and improvement workstreams through the development of systems to facilitate the management and analysis of data relating to patient safety insight that incorporates all sources of patient safety intelligence. Provide analysis reports as required. Identify and articulate any emerging risk indicators to Head of Patient Safety/Patient Safety Lead so that this can be escalated and identified on risk register as required. Support the Head of Patient Safety/Patient Safety Lead in co-ordinating/facilitating responses to patient safety incidents including coordination of meetings and recording/monitoring of action notes. Support ICB oversight of patient safety and learning themes through management of Patient Safety systems/databases including the Learning from Patient Safety Events Platform (LFPSE) and future systems in line with implementation of the NHS Patient Safety Incident Response Framework (PSIRF). Support Patient Safety Lead in ensuring that themes and learning inform relevant Programme Boards, through maintenance of processes/systems (including STEIS/Datix and local databases) designed to draw insight from service concerns, complaints, serious incident investigations and other sources of intelligence, providing analysis reports as required. Support the monitoring and review the progress of providers in delivering against quality improvement action plans to demonstrate that change has been successfully implemented and feedback to the team Support with monitoring and progress against quality standards and metrics within provider contracts. Appropriately escalate deviation from expected standards to the appropriate Lead Support the coordination of multi-agency forums for the purpose of enabling quality improvement. Support the wider Quality Team in providing professional and clinical advice and guidance to ICB teams, to ensure quality insight and improvement methodology is central to the development of care pathways, service redesign and transformation. Active engagement with provider organisations and provision of advice and support, commensurate with role. Represent the wider Quality Team as required. This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. For full description, please see the attached Job Description. Job description Job responsibilities Support the Patient Safety Lead with the development and co-ordination of an ICB Quality Assurance and Improvement Framework. Support the team with the co-ordination of provider organisations programme of quality themed visits, in order to develop insight and inform improvement in the standard of clinical care delivery within contracted and commissioned services. Contribute to the implementation of the NHS Patient Safety Strategy across the ICB through supporting the Patient Safety Lead with any related implementation workstreams Support patient safety insight and improvement workstreams through the development of systems to facilitate the management and analysis of data relating to patient safety insight that incorporates all sources of patient safety intelligence. Provide analysis reports as required. Identify and articulate any emerging risk indicators to Head of Patient Safety/Patient Safety Lead so that this can be escalated and identified on risk register as required. Support the Head of Patient Safety/Patient Safety Lead in co-ordinating/facilitating responses to patient safety incidents including coordination of meetings and recording/monitoring of action notes. Support ICB oversight of patient safety and learning themes through management of Patient Safety systems/databases including the Learning from Patient Safety Events Platform (LFPSE) and future systems in line with implementation of the NHS Patient Safety Incident Response Framework (PSIRF). Support Patient Safety Lead in ensuring that themes and learning inform relevant Programme Boards, through maintenance of processes/systems (including STEIS/Datix and local databases) designed to draw insight from service concerns, complaints, serious incident investigations and other sources of intelligence, providing analysis reports as required. Support the monitoring and review the progress of providers in delivering against quality improvement action plans to demonstrate that change has been successfully implemented and feedback to the team Support with monitoring and progress against quality standards and metrics within provider contracts. Appropriately escalate deviation from expected standards to the appropriate Lead Support the coordination of multi-agency forums for the purpose of enabling quality improvement. Support the wider Quality Team in providing professional and clinical advice and guidance to ICB teams, to ensure quality insight and improvement methodology is central to the development of care pathways, service redesign and transformation. Active engagement with provider organisations and provision of advice and support, commensurate with role. Represent the wider Quality Team as required. This job description is not intended to be an exhaustive list of duties but to give a guide to the objectives and responsibilities of the post. For full description, please see the attached Job Description. Person Specification Experience Essential Knowledge and experience in use of patient safety/local incident management systems Experience of/involvement in quality/clinical reviews or learning events Desirable Experience of reviewing / analysing patient safety/quality data from a variety of sources Qualifications Essential Active and current professional clinical registration e.g. Nurse/Allied Health Professional Skills Essential Working knowledge of NHS Patient Safety Strategy/PSIRF/LFPSE Analytical and solution-seeking skills Ability to assimilate information and to support with the development of clear and fluent reports on a wide range of subjects. Ability to influence and negotiate at an appropriate level to role both verbally and in writing with both internal and external stakeholders. Person Specification Experience Essential Knowledge and experience in use of patient safety/local incident management systems Experience of/involvement in quality/clinical reviews or learning events Desirable Experience of reviewing / analysing patient safety/quality data from a variety of sources Qualifications Essential Active and current professional clinical registration e.g. Nurse/Allied Health Professional Skills Essential Working knowledge of NHS Patient Safety Strategy/PSIRF/LFPSE Analytical and solution-seeking skills Ability to assimilate information and to support with the development of clear and fluent reports on a wide range of subjects. Ability to influence and negotiate at an appropriate level to role both verbally and in writing with both internal and external stakeholders. Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. Certificate of Sponsorship Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab). From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab). UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name NHS Herefordshire and Worcestershire Integrated Care Board Address NHS Herefordshire and Worcestershire, Kirkham House John Comyn Drive Worcester WR3 7NS Employer's website https://herefordshireandworcestershire.icb.nhs.uk/ (Opens in a new tab)