Sales - Sales Co-ordinator (Maternity Cover)
Amphenol Martec - Whitstable, Thanet Way, Whitstable, Kent, United Kingdom Req #195
05 December 2024
With innovation and engineering at the heart of our business, Martec Ltd (AMAR) has been at the forefront of using the latest technologies and practices for over 30 years, offering the highest performance, quality and reliability where they are needed most. As part of the Amphenol Corporation - a leading global interconnect Fortune 500 specialist company, AMAR is continuing to grow and significantly investing in the future.
Based in Whitstable, AMAR designs and manufactures high-quality precision components for harsh and demanding environments for a broad range of applications in sectors such as oil and gas, aerospace, marine, nuclear and defence. With approximately 40 employees across a wide range of disciplines, our complete interconnection solutions provide opportunities for our employees to grow their career and professional experiences.
The Vacancy:
Purpose of the role
To maximise sales conversion through efficient processing of enquiries and orders, and thorough, timely customer contact from the Sales Office. To provide sales support within Martec to ensure seamless service is delivered to the client base in a timely manner.
Duties and responsibilities
* Engaging with Martec clients both on and off site in a supporting role and independently where applicable as requested by the management team with the aim of growing the customer account in line with Strategic goals.
* Implementing, contributing to, and maintaining office-based Sales procedures in accordance with the applicable Martec Standard Practices and the Martec Quality system, whilst maintaining and exceeding the departmental and individual KPI requirements.
* Maintaining our customer database, ensuring all activities from the team are recorded within the Opportunity Tracker where appropriate and providing reports and analysis as required.
* Processing new sales enquiries, including the collation of information used to determine acceptance of NPI enquiries.
* Preparation of quotes - using technical drawings to identify BOM, gathering required information including negotiation with component suppliers for use in calculation of product pricing.
* Following up with clients after quotation to maximize conversion rates within agreed KPI’s.
* Order Processing – conducting contract reviews on orders to ensure accuracy prior to processing via ERP system.
* Ensuring customer requested delivery is achieved within SLA targets, identifying issues so that escalation and countermeasures can be put in place, avoiding customer shipping failures.
* Providing customer liaison in the event of delays or issues with products and services.
* Ensuring export compliance when processing quotations and orders is adhered to (where applicable).
* Analyzing order frequency and prompting customers to raise orders as required.
* Updating the team revenue tracker to ensure forecast accuracy on a monthly/quarterly/annual basis.
* Hosting and supporting regular customer meetings via Teams: Open order book reviews / OTIF and general Q&A.
* Providing management information relating to the sales pipeline and quotation performance.
* Ensuring customer complaints are dealt with in a timely manner and closed out with full root cause analysis, corresponding action plan, and customer report in line with standard processes.
* Processing new customer applications.
* Supporting in general sales administration activities as required such as NDA's.
* Developing and maintaining a broad understanding of the Martec product and service offering. Engaging in regular training and self-learning to ensure you can educate customers on products.
* Developing an in-depth understanding of the hermetic market dynamics and its customers including OEM's and distribution.
* Developing an in-depth understanding of the customer's decision-making process and recommending/implementing actions to obtain sales as a result.
* Carries out such other duties that may be reasonably requested.
Qualifications
* GCSE or equivalent in English and Maths, Grade C or above.
Experience
* Customer Service and Account Management (customer enquiries, quotations, managing the order process and shipments, etc).
* Ability to work cross-functionally with other departments.
* Building up new and existing relationships with both internal and external customers.
Technical Knowledge
* PC literacy, including Microsoft Office (Word, Excel, Outlook).
Skills and Competencies
* Accuracy and attention to detail.
* Ability to work as part of a team as well as independently.
* Ability to work to tight deadlines, achieve sales targets, prioritise workload and manage multiple projects at once.
* Organised.
* Ability to follow processes.
Technical Knowledge
* Ability to read and understand catalogues and drawings, pricing and price variances, contracts and margins.
* Proficient in pricing and margin calculations.
The Benefits:
* Employee Assistance Programme.
* Cycle to Work Scheme.
* Subsidised Restaurant facility.
* Free onsite parking.
To be considered for this position please click the 'Apply now' button. Thank you for your interest in Martec Ltd.
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