* 2 years experience within a Customer Service manager role
* Previous Financial Services sector experience desirable
About Our Client
Our client is a well established business based in Bromley seeking an experienced Customer Services manager to join their busy team!
Job Description
The key responsibilities:
* Recruit, manage, train and develop a customer services administration team(s) of 6-20 administrators and team leaders.
* Regularly assesses the performance and behavioural competencies of team members, identifying training needs and creating development plans.
* Sets and reviews progress against objectives
* Develop, implement, maintain and monitor service level standards.
* Develop and maintain quality controls.
* Review, improve, streamline and implement administration processes, procedures and system.
* Procedures being up-to-date and fit for purpose.
* Reviews and manages complaints
* Monitors and manages escalated calls and quality reviews.
* Works within agreed process and payment authority levels.
* Provides monthly MI reports to senior management.
* Provides statistical reporting to HMRC.
* Monitors and manages the Customer Service Risk Register
The Successful Applicant
A successful Customer Services Manager should have:
* Previous experience within a customer services management role.
* Previous experience within the financial services industry would be desirable
* Able to commute to Bromley
* Excellent communication skills, both written and verbal
* Highly organised
* IT literate
What's on Offer
* An attractive salary ranging between £38,700 - £47,300 per annum
* Generous holiday leave
* A supportive and inclusive team culture
* Opportunities for professional growth and advancement
If you are passionate about customer service and looking for a rewarding role in a well-established financial services company, we encourage you to apply for the Customer Services Manager position. #J-18808-Ljbffr