Job title: Credit Controller Level 2 Location: Tachbrook Park, Warwick Type: Permanent, Full-time About the Role Are you a focused, organised, and efficient professional with a passion for delivering excellent customer service? The Customer Experience team is seeking a dedicated Credit Controller to manage and develop relationships with our larger commercial customers. In this role, you will play a key part in reducing late payments, minimising debt, and optimising cash flow to support our business goals. Key Responsibilities Manage high levels of inbound calls Manage our customers through the entire credit control process Query resolution to resolve invoice and account issues First time resolution when handing customer calls to give maximum customer satisfaction and improve ability to collect debt Reduce late payments, minimise debt and optimise cash flow into the business Deal with customer queries in an efficient and friendly manner through to resolution Building strong relationships with customers, salesforce and internal departments Key Skills & Requirements Experience of credit control and account reconciliation Strong administrative experience Preferably experience of dealing with various types A minimum of Grace C in English and Maths at GCSE level or equivalent is required IT literate with good working knowledge of Excel Ability to communicate internally and externally at all levels Ability to work to targets Well organised and thorough High levels of attention to detail and accuracy A flexible, enthusiastic approach to teamwork and the ability to deal with an ever-changing environment A genuine desire to work in Credit Control Exceptional organisational skills and the ability to prioritise workloads and meet targets. A flexible and enthusiastic approach to teamwork, thriving in a dynamic environment. A genuine interest in credit control and customer account management. Hours of Work You will work 37.5 hours per week, with flexibility required between 8:00AM and 5:30PM. What We Offer Annual Leave : 25 days plus 8 bank holidays, with a holiday purchase scheme. Health Benefits : Private medical insurance. Pension Scheme : Salary sacrifice contributions matched to 4.5% (increasing to 7.5% after two years). Life Assurance Additional Perks : Staff discounts on gas.