Job Description
Job Title: Service / Office Manager
Location: West Lothian
Salary: Up to £32,500 per annum + bonus + benefits (negotiable based on experience)
About the Role: Are you a proactive Service / Office Manager with excellent business and commercial acumen? Do you thrive on providing a first-class service experience? If you have experience in Facilities Management or CAFM systems and a history of B2B service provision, we want to hear from you!
We are looking for a problem solver who can work at a fast pace and see what others dont. This role is perfect for someone with proven FM experience or someone seeking a new challenge. Experience with CAFM systems or ticketing systems is essential.
Key Responsibilities:
* Partner with our Operations team to provide first-line support for Technical, Building Management, and Facilities Services.
* Oversee escalated issues and high-priority jobs from initial log to final resolution, ensuring excellent customer service.
* Utilise your knowledge of Microsoft platforms and software to enhance team performance.
* Maintain strong relationships with clients, partners, and stakeholders.
* Escalate issues where suppliers and engineers have failed to respond within contract timescales.
* Perform any other ad hoc duties as required.
Skills and Experience Required:
1. Proven experience as a ...