In this dynamic product owner role, you'll have the opportunity to revolutionize and institutionalize how we design and Implement Service management processes, CMDB, Service Introduction, Lean Six Sigma, Business continuity and disaster recovery process. Master’s degree in engineering, management, and related field preferred, or equivalent, or equivalent experience
Demonstrated track record in understanding and shaping strategic Service Management analytics solutions within a business context
Work in partnership with the GDO Service lines (Business Delivery Services, Enterprise Delivery Services, Information Security, Segment technology office), External Partners and wider organization (Enterprise and Segments) to design and Implement best in class and fit for purpose Service Management strategy that aligns with organization goals and strategy
Provide strategic recommendations based on data and insights gathered through the ITSM key performance metrics
Oversees design, implementation, maintenance, and continuous improvement of the CMDB and ensures its alignment with the business needs
Evaluate and improve the CMDB performance and maturity
Designs and implements the continuous improvement process to deliver business value (cost, quality time) by leveraging Lean six sigma methodology, tools, frameworks, while providing coaching and leadership to train associates in (Green, White and Black belt)
Design, Implements and governs the overall service introduction process, Integrates PMX and ensures seamless transitions of services from Projects to operations – Cost, Quality and Time
Publishes the periodic performance metrics to the GDO stakeholders
An industry competitive salary and benefits package, including company bonus.
#Mars is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law. If you need assistance or an accommodation during the application process because of a disability, it is available upon request.