About the Role We are seeking an experienced and motivated General Manager to oversee the operations of a vibrant and modern student accommodation site in Leeds. This role requires a strong leader who can balance operational efficiency with exceptional customer service, ensuring a safe, comfortable, and thriving environment for our student residents. Key Responsibilities Operational Management: Oversee the day-to-day running of the site, ensuring all operational, maintenance, and customer service activities are performed to the highest standards. Develop and manage budgets, ensuring cost-effective operations without compromising service quality. Monitor occupancy levels and implement strategies to maximise occupancy and revenue. Team Leadership: Recruit, train, and manage a team of staff, fostering a positive and inclusive working environment. Conduct regular performance reviews and support staff development through coaching and training. Ensure all team members are compliant with health, safety, and data protection regulations. Resident Experience: Deliver a best-in-class experience for students, responding to resident needs promptly and effectively. Manage resident communications and oversee regular community events to enhance student engagement and well-being. Handle complaints and disputes, ensuring all issues are resolved professionally and efficiently. Health, Safety, and Compliance: Ensure full compliance with health and safety regulations, fire safety standards, and other statutory requirements. Conduct regular inspections and audits of the building to maintain high standards of cleanliness, safety, and maintenance. Stakeholder Engagement: Build and maintain relationships with local universities, colleges, and student organisations. Act as the primary point of contact for landlords, contractors, and external suppliers. Provide regular reports and updates to senior management on site performance, risks, and opportunities. Required Skills and Experience Proven experience in managing residential or student accommodation, hospitality, or property management. Strong leadership skills with experience in managing diverse teams. Excellent organisational skills and the ability to prioritise tasks effectively. Financial acumen with experience managing budgets and driving revenue. Outstanding customer service skills and the ability to handle difficult situations professionally. Knowledge of health and safety, fire safety, and property compliance regulations. Strong IT skills, including proficiency in property management systems and Microsoft Office Suite.