The post-holder will work closely with and report to the Team leader and Housing Support Manager across the range of activities covered by the post.
Key Results & KPI's
* Ensure all clients receive outstanding support to enable them to progress with their lives
* Ensure excellent outcomes are achieved
* Model the delivery of the Housing Support Worker function to an exemplary standard
* Achieve Housing Support Service targets
Responsibilities
* Contributing to needs assessment of individuals
* Consulting with individuals over their support needs, agreeing goals, planning how these will be achieved and meeting regularly with the individual to support them to achieve desired outcomes. This will include reviewing progress of individuals in a planned way and, as required, referring them to other support services.
* Delivering a flexible, person-centred service to people experiencing housing related challenges.
* Supporting new tenants through the transition of taking up their tenancy – including practical arrangements such as ensuring the tenancy agreement is signed, that utilities are connected and referral to other services if required;
* Supporting people to develop constructive relationships and the knowledge and practical skills which will help them maintain their tenancy – including engaging with official agencies, such as benefits agencies and housing services.
* Working constructively with other agencies, enhancing existing and developing new partnerships in the delivery of support
* Providing advocacy on behalf of clients in dealing with official bodies as required
* Ensuring all New Start values, policies and procedures are adhered to in a consistent manner
* Maintaining suitable systems and procedures that will ensure record keeping is of a high standard in line with The Highland Council, The Care Inspectorate and New Start Highland requirements;
* Ensuring compliance with New Start policies and procedures and relevant Health and Safety regulations. Also contributing to risk assessments and working procedures;
Key Tasks & Duties
* The Housing Support Worker will support individuals who have needs related to maintaining their tenancies. They will assist people to develop the knowledge, abilities, skills and confidence to manage their tenancies independently.
Core Skills & Competencies
Knowledge
Essential
* Exceptional ability to relate to people
* Awareness of good practice in supporting people
* Knowledge of issues leading to homelessness
* Clean driving licence and access to a car
Desirable
* Knowledge of housing law
* Knowledge of benefit system
* Evidence of appropriate training, experience and/or qualifications (SVQ2/3) in social care
* Knowledge of agencies providing related services for clients
* Familiar with Microsoft Office package
Experience
Essential
* Experience in relating effectively with the public
Desirable
* Experience in delivering housing support or a similar discipline
Approach
Essential
* Comfortable interacting with people from all backgrounds
* The ability to deliver outcomes whilst maintaining the integrity and reputation of the organisation
* A clear understanding of the organisation and willingness to live up to its values and aspirations
* A team player
* The ability to maintain good humour under pressure
* A progressive attitude to learning and an ongoing willingness to adapt and change as the organisation evolves
Desirable
* A willingness to go the extra mile for colleagues, customers and stakeholders
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