Area: Telford
Job type: Temporary
Salary: £11.79 per hour
Hours: Monday-Friday 8:30am-5pm, 37.5 hours per week
Reference: SW26487
Date added: Wednesday, 19th Feb 2025
Our well-established client in Telford is looking for a Customer Service Advisor to join their team on a temporary basis. The role is anticipated to last for around 5-6 weeks and possibly longer for the right candidate. The role will be based in a clean modern office environment within a friendly and supportive team.
Responsibilities and duties will include, but are not limited to:
* Primarily answering inbound phone calls, approximately 45 per day.
* Ensuring all telephone calls are answered within a set time frame, dealing with telephone requests from our network of customers.
* Be an enthusiastic advocate for company products and brand, using product knowledge to build relationships that enhance customer experience and loyalty.
* Schedule appointments for Warranty call outs, commissioning, assembly, and repairs.
* Accurately record customer data in accordance with legal requirements under the Data Protection Act.
Skills and Experience:
* Experience working in an environment where customer service is paramount.
* A proactive approach to building relationships internally & externally.
* Excellent communication skills and telephone manner.
* A self-starter and disciplined lone worker yet able to work well as part of a team, supporting colleagues and promoting excellent team spirit.
* Confident in dealing with telephone and email queries.
* A natural listener and problem solver who is both empathetic and patient.
* Able to remain calm when dealing with emotional, difficult, or distressed customers.
* Quick and accurate keyboard skills and experience of using databases.
* IT literate in a range of Microsoft and Google applications.
The application process:
Our mission is to support our clients in their creation of an equal, diverse, and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.
We will carefully consider your details and advise you if we’re able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you’re not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.
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