Customer Service Coordinator
Salary: £37,100 per annum
Location: Welwyn Garden City, Hertfordshire
Schedule: Monday to Friday, 40 hours per week - Hybrid - 4 days in the office & 1 day from home
Type: Permanent
Our prestigious global manufacturing client based in Welwyn Garden City is looking to recruit a permanent Customer Service Coordinator.
Role Overview:
This role specifically sits within the direct Customer Services team, ensuring all customer queries and orders are managed effectively while delivering professional, friendly, and efficient customer service in line with our client's 'Customer Promise'.
Responsibilities:
* Process high volumes of orders accurately with appropriate charges.
* Work with customers to ensure orders are dispatched on time and in full.
* Manage customer expectations proactively via telephone/email.
* Log customer queries, concerns, and complaints in the relevant databases.
* Raise POs on third-party suppliers as required, ensuring accurate processing for timely dispatch.
* Follow correct procedures when processing transactions.
* Ensure procedures are met and databases maintained to minimize errors and subsequent revenue loss.
Requirements:
* Previous customer service experience is essential.
* Order processing experience in a fast-paced customer service environment.
* Experience with SAP or an equivalent ERP system.
* Excellent attention to detail.
* Commitment to professional and personal development, with a drive to excel from day one.
Please apply in the first instance with a copy of your CV.
About Us:
We are dedicated to fostering a diverse and inclusive community. In line with our Diversity and Inclusion policy, we welcome applications from all qualified individuals, regardless of age, gender, ethnicity, sexual orientation, or disability. As a Disability Confident Employer and part of the Nicholas Associates Group, we are committed to supporting candidates with disabilities, and we're happy to discuss flexible working options.
We are committed to protecting the privacy of all our candidates and clients. If you choose to apply, your information will be processed in accordance with the Nicholas Associates Group Privacy Notice.
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