The Sureserve Group of businesses provide market leading compliance and energy services across the UK, with over 3,200 employees working from over 20 offices.
Aaron Services are a market leading heating and hot water specialist with 35 years of successful delivery and a growing client base.
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We are currently searching for a dedicated and professional Resident Liaison Officer to join our expanding team. This full-time position is crucial in facilitating effective communication between our services teams and the residents we serve, ensuring that all interactions are conducted with the utmost professionalism and care.
Overview of Role
The Resident Liaison Officer plays a key role in bridging the gap between our technical teams and our valued customers. This position demands a candidate who can multitask efficiently while maintaining attention to detail in a fast-paced environment. The successful candidate will be the first point of contact for residents, managing inquiries, addressing concerns, and solving problems with resourcefulness and a positive attitude.
Key Responsibilities
1. Act as the primary liaison between residents and service teams, ensuring clear and effective communication.
2. Coordinate and schedule appointments, providing timely updates to both parties.
3. Handle complaints and concerns with empathy, escalating issues where ne...