This role reports and supports theGroup Business Development Manager, with accountability to both MRO and General Managers (GM’s) for Business Development activities for both MRO companies.
Develop and support marketing, sales and customer support strategy goals and objectives strategies for sustainable business growth for both MRO companies. Ensure new business opportunities align with company’s capability strategy.
Key point of contact between customers and the MRO companies, working in conjunction with the GM’s and other Managers.
Identify market potential of customers. Determine the company’s position relative to its competitors, available markets, market value of targeted business
Identify potential customers and the decision makers within the customer organisation. Research and build relationships with new customers.
Working with the MRO GMs and other managers to develop pricing for company services and ensure pricing meets company goals with respect to profit margin.
Responsible for contract content, development, and negotiations together with MRO GMs and other managers, where required.
Measure and maintain customer satisfaction. Improve standards for handling customer complaints and participate in escalated issues to ensure customer satisfaction.
Conduct measurement, reporting, customer focus groups, and meetings for the purpose of improving service delivery.
Attend industry functions, such as associations events and conferences, and provide feedback on market and creative trends.