Leeds Studio 3, Photon House, Percy Street Leeds
Customer Service Advisor
£27,000 per annum
OA is seeking a Customer Service Advisor to join our clients expanding team. This is a great opportunity for someone with experience in a builders or plumbers merchants’ environment who’s confident handling sales and customer service in a fast-paced, trade-focused setting.
Location: Hemel Hempstead
Hours: Monday – Friday, 9am-5:30pm. Office based.
Salary: £27,000
Benefits:
* 20 days of annual leave plus bank holidays
* Company pension scheme
* On-site parking
Key Responsibilities:
* Receive and process orders via telephone and email promptly and accurately. Ensure all orders are entered into the system correctly and in a timely manner.
* Interact professionally with customers via telephone and email to address enquiries, resolve issues, and provide exceptional service.
* Generate and process delivery notes accurately, ensuring all necessary information is included and communicated effectively to the relevant departments.
* Maintain organised filing systems for all sales-related documentation, including orders, delivery notes, and customer correspondence. Ensure easy retrieval and accessibility of records as needed.
* Proactively monitor and address customer feedback, concerns, and enquiries to ensure a high level of satisfaction. Collaborate with the sales team to resolve issues promptly and effectively.
Skills and Experience:
* The successful candidate must have previous experience working within a builder or plumbers merchants.
* Proficiency in using computer systems and software, including MS Office Suite and CRM tools.
* Previous experience in sales administration, customer service, or a related field.
* Excellent communication skills, both verbal and written.
* Strong attention to detail and accuracy in data entry and documentation.
* Ability to multitask, prioritise, and manage time effectively in a fast-paced environment.
* Proactive problem-solving skills and a customer-centric mindset.
If you’re interested in the position, please apply online with your CV.
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Thank you for your interest in this vacancy, which is being advertised by OA Group, who are acting as an employment agency/business. Your application will be considered in competition with others and we will contact you within 3 working days.
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