Job Description
The Pricing Agent optimizes pricing strategies to enhance profitability and competitive positioning, conducting market analysis, developing pricing models, and implementing pricing policies to attract customers and develop business.
* To maintain a very good relationship with the service providers.
* To maintain always the most updated local port or airport charges, storage and demurrages.
* To maintain always the most updated local transportation charges.
* To build very good relationship with the local carriers and co-loaders.
* To requests rates from local carriers, as well as from destination/origin offices and compare the same with Share point and contract agreements.
* To check with customer service persons, sales persons or managers on the profit margin to be added.
* To revert on requests with quotes within 24 hours, if any delay in receipt of rates, an interim email to the sent to the respective person.
* Quotes to be prepared using the Quoting Database or Approved Quote Format as per company policy.
* To keep good relationship with Sales, Customer Service and to collect feedback for each and every quote.
* Updating the Quote Log with feedback for Market analysis.
* If rejected, the correct reason must be updated
* To gather as much information as possible (carrier’s name, transit time, services used) to be able to quote better and get a high closing ratio.
* To run weekly report through the Quoting Database and analyze the information and keep department managers aware of the best carrier to use from the best port/airport.
* To keep all quotes submitted confidential and never disclose the information to anyone outside the department.
* To make sure job is executed as per company guidelines and policies.
* To always update the team with the GRI, PSS and rate fluctuations and changes whenever they occur.
Qualifications
WHAT WE EXPECT FROM YOU:
Expeditors Core Competencies
* Exceptional Customer Service: Exceeds customer expectations by anticipating, understanding and meeting needs. Is proactive and when issues arise, is timely and resolute in solving problems, including escalating to management when necessary. Builds rapport and exhibits empathy during interactions, and consistently strives to improve customer satisfaction with customers.
* Job Execution: Consistently completes quality work that matches job expectations. Is committed to operational excellence and continuous improvement for own job function and across the network. All activities are compliant with company policies/procedures and code of business conduct and with government regulations.
* Reliability: Consistently meets deadlines. Is punctual and can be relied on for planning purposes. Is organized, manages own time effectively and can prioritize.
* Collaboration: Displays a willingness to accomplish not only his/her own job responsibilities without the need for constant prodding but is willing, without request, to aid and assist others to the benefit of the company and/or customers. Works in harmony with superiors and fellow workers without incident or delay.
* Communication: Effectively listens to others and communicates (verbal and written) in a professional manner, both internally and externally. Provides relevant and timely information to co-workers, customers and service providers. Answers phone calls and responds to voicemails, emails and other communication according to Expeditors' standards.
* Culture: Exhibits and promotes the company’s 10 cultural attributes: Appearance, Attitude, Confidence, Curiosity, Excellence, Integrity, Pride, Resolute, Sense of Humour, and Visionary.
* Personal Growth and Development: Participates in training within the company’s guidelines, completing at least 52 hours of relevant training per year. Completes required training in a timely manner with minimal reminders. Pursues professional development goals for self, including participating in a development plan as appropriate.
KNOWLEDGE, SKILLS AND BEHAVIOURS:
* Strong Air Cargo knowledge including pricing, processes and operations
* Oral and written proficiency in the English language
* Well versed with the trade market
* Pricing experience in the required market.
* Strong problem solving, organizational, and interpersonal skills
* Ability to work productively both individually and in a team environment
* Sense of urgency for goal achievement
* Self-motivated with ability to work in a fast-paced environment
* Strong rapport and relationship-building focused
* Empowered to make quick decisions in response to changing conditions
* Influences others to action
* Timeliness and accountability for results
* Presentation skills
Behaviour:
* Positive and willing to help attitude
* Emotional resilience
* Self-reflecting and open to feedback
* Initiative and ability to work in autonomy
* Role model of integrity and pride for all employees
Additional Information
Expeditors offers excellent benefits:
* Private Medical Insurance
* Pension Scheme
* Life Assurance
* Bike to work scheme
* Employee Stock Purchase Plan
* Training and Personnel Development Programme