Rowe Veterinary Group, Bradley Stoke, Bristol, South West
We're seeking a confident and enthusiastic Head Veterinary Receptionist to lead our wonderful team of 20 Receptionists. The ideal candidate will bring strong supervisory or managerial experience, along with a positive, approachable, and adaptable mindset. This role requires a hands-on leader who leads by example and is committed to spending time each week working directly alongside the team to foster collaboration and excellence.
Duties include:
* Encouraging the team to provide exceptional customer service while following company policies and procedures correctly.
* Involvement with various aspects of training, i.e. organizing in-house sessions.
* Recruitment - assist with interviewing and carrying out inductions for all new starters.
* Assist with monitoring staff performance and carry out both appraisals and one-to-ones for the whole team.
* Assisting with rotas, sorting holiday/sickness cover, and monthly payroll.
* Fire Marshall duties.
* Supporting the Hospital Manager as required.
Join a team you are proud to be a part of
Rowe Vet Group (part of IVC Evidensia) are based in the South West with branches in Thornbury, Yate, Winterbourne, and a 24-hour hospital in Bradley Stoke. We pride ourselves on clinical excellence whilst also providing a patient-appropriate, compassionate service for our clients.
The hours are 38 - 40 per week with some flexibility on shift times Monday - Friday, to be discussed at interview. 1 in 4 Saturdays (Monday off in lieu in the following week).
In addition to a competitive salary, you will benefit from:
* 6.6 weeks annual leave.
* Additional annual leave for your birthday which will be added to your holiday allowance.
* Enhanced family-friendly policies, including maternity, paternity, adoption, shared parental, and surrogacy pay.
* Cycle to work scheme.
* Initiatives focused on employee wellbeing.
* Non-accidental injury support.
* Learning and development opportunities via the IVC Evidensia Academy.
* Pawsome Benefits - reward gateway giving discounts and cashback with hundreds of retailers.
* Discounted staff pet care.
At IVC Evidensia, we are committed to Diversity, Equality, Inclusion and Belonging. We are keen to hear from candidates from all minority and diverse groups. As a Disability Confident Employer, we are keen to hear from candidates with disabilities and long-term health conditions and would be happy to discuss any reasonable adjustments needed during the recruitment process.
Rowe Veterinary Group, Bradley Stoke
Bradley House, Ferndene, Bradley Stoke, Bristol, BS32 9DT, United Kingdom
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