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Job Overview
The purpose of this post is to work as part of the Enhanced Support Time and Recovery Team, and the Rehabilitation and Recovery Service, which provide mental health services to those individuals who have complex needs, and to focus on the direct needs of the service users.
Main duties of the job
* Provide support and give time to an allocated group of service users, promoting their recovery and supporting their return to a community environment or maintaining their place in the community.
* Support service users to meet their identified needs and outcomes, paying attention to and respecting their values, wishes, and aspirations to lead their lives in the way they choose, while supporting them to access community resources and services, such as housing, benefits, leisure, education, and employment.
* Assist the Rehabilitation and Recovery Service and the ESTR team to assess, plan, implement, and evaluate mutually agreed goals and recovery plans.
* Work with the service users to further develop personalized and detailed outcomes and goals.
* Be able to work independently with service users, responding safely and flexibly to changing needs.
Working for our organisation
If you relish a challenge, have a passion to help others, or simply fancy a fresh start, then Betsi Cadwaladr University Health Board (BCUHB) North Wales has all the right ingredients. The largest health organisation in Wales, providing a full range of primary, community, mental health, acute, and elective hospital services for a population of around 700,000 across North Wales. Join our team and get the support you need, in line with our Organisational Values and ‘Proud to Lead’ competence framework.
Enjoy being part of working with engaged leadership at all levels, and be assured we are committed to promoting equality and diversity, and are proud to welcome applicants under the “Disability Confident Employer” scheme.
Detailed Job Description And Main Responsibilities
* Facilitate access to housing, benefits, and promote engagement in a range of community-based activities, working across boundaries of care and organisations.
* Work with service users on a regular and consistent basis to achieve their identified goals and access appropriate services and resources as required.
* Positively promote social inclusion and active citizenship, developing social capital for service users.
* Support the person to reclaim or develop valued social roles which may not have been available to them whilst they were emotionally or mentally unwell.
* Promote the values and principles of recovery, focusing on the strengths of the individual and inspiring hope.
* Provide support to individuals with daily living, which may involve practical help, together with emotional/psychological support and assistance with any difficulties as they may arise.
* Develop a rapport with the service user based on trust and respect, but within appropriate and professional transparent boundaries.
* Help service users gain access to resources, including housing, benefits, and welfare rights.
* Provide information and promote mental and physical health and wellbeing.
* Help identify the early warning signs of relapsing mental health and alert the appropriate staff involved in the care.
* Attend ESTR clinical planning meetings.
* Report regularly to Senior practitioner and participate in managerial and clinical supervision.
* Attend and participate in CPA review meetings as appropriate.
* Develop a sound knowledge of resources available locally, and develop good relationships which will support service users in their recovery.
* Support the service user to represent and express their views utilizing effective modes of communication, including written reports.
* Provide personal details with the service user to develop the person-centered care plan.
* Demonstrate self-motivation and the ability to assess and evaluate individual needs to enable the service users to make informed decisions.
* Analyze complex information concerning the legal aspects relating to housing and benefits.
Person specificationQualificationsEssential criteria
* Certificate in Community Mental Health Care / NVQ Level 3 in care or agreed equivalent.
* A knowledge of housing and welfare benefits, housing issues, and related employment and educational issues.
* Good communication skills, both written and verbal.
Desirable criteria
* NVQ Level 3 in management or agreed equivalent.
* Experience of working with individuals with complex needs, i.e. mental health and substance misuse within inpatient or community settings.
ExperienceEssential criteria
* A knowledge of housing and welfare benefits, housing issues, and related employment and educational issues.
Seniority level
Entry level
Employment type
Full-time
Job function
Other
Industries
Hospitals and Health Care
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