Job Description Summary
The Workflow Optimisation Consultant is responsible for the customer experience, workflow optimisation, support (training), and education of BD’s Automation customer base, who have invested in solutions to improve workflows and outcomes. This role is key in developing relationships with our key customers to ensure value realisation.
About the role
As a Workflow Optimisation Consultant, you will work with Sales, Solutions, Marketing, Technical, and Clinical colleagues to ensure the best customer experience and develop deep and trusted relationships within the hospital environment.
Main responsibilities will include:
* Responsible for ensuring an industry leading customer experience.
* Provides process consultation and workflow analysis of existing processes within the medication management and supply chain systems.
* Identifies current areas of inefficiency or patient/provider safety concerns, drug diversion opportunities, regulatory non-compliance and as a result identifies solutions, new revenue streams, cost reduction, etc.
* Performs workflow redesign with practice change recommendations and accompanying BD solutions to facilitate achievement of industry standard processes and customer strategic goals.
* Provides clinical consulting support primarily for sales to develop customer specific strategic BD solution roadmaps. Remains engaged through customer lifecycle both through scheduled regular optimisation visits.
* Collaborates and builds collaborative partnerships with all members of the Sales team, Marketing, Product Research and Development teams, Interface Teams, Implementation & Support teams, Customer Advocacy, and Training.
* Stays active and engaged with important healthcare related organizations to stay abreast of healthcare trends and changes in Pharmacy/Nursing practice that impact our business or customers.
* Functions as the voice of the Customer.
* Collaborates with Solution Managers and Marketing to collect pre and post install data as well as data throughout the customer lifecycle to support Evidence Generation and ROI activities.
* Applies up-to-date knowledge of the healthcare industry to provide clinical input for new product development and software enhancements.
* Workflow improvement / SOP’s using recognised process improvement practice.
* Collaborate with service support organisation in troubleshooting activities at customer sites in case of issues and provide timely and accurate verbal and written feedback to management and commercial teams on specific issues.
The role will require travel across the UK/I & Nordics in support of colleagues & customers as needed, including overnight travel to meetings, training courses and conferences outside of the Region will be necessary from time to time. The position is remote, and it involves travelling to customer sites within the Hub territory.
About you
* Excellent customer interaction skills
* Detail-oriented and analytical
* Project and Program management experience with complex projects
* Lean certification is desirable, and demonstrating lean thinking is a minimum requirement.
* Experience in continuous improvement projects is desirable.
Primary Work Location
GBR Winnersh - Eskdale Road
Additional Locations
Work Shift
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