Job Description
Job Title: OPD Admin Team Lead
Department: OPD
Responsible to: Head of Administration
Salary: Dependant on Experience
Hours: 37.5 - Occasional Saturday working when required
Job Summary
To lead the Outpatient Administration team, displaying excellent leadership and customer service skills. This role will also work alongside health professionals, and you will need to interface confidently with other administrative areas across the hospital.
Key Responsibilities
Provide support to the Outpatient Administration Team by:
1. Overseeing the day to day running of the Outpatient administration area, allocating tasks and ensuring all reception areas are covered whilst clinics are running.
2. Monitoring of consultant clinics to provide a seamless patient experience.
3. Hands on with booking appointments, answering the telephone and all other duties.
4. Weekly catch-up meetings with the Head of Administration.
5. Training of new staff assigned to the Team.
6. Producing staff rota’s and signing off timesheets.
7. Managing the annual leave and sick cover for the designated team.
8. Be the main point of contact for your area for bank and agency staff.
9. Conducting appr...