THE BAMFORD COLLECTION IS A GROUPOF CONSCIOUSLY MINDED LIFESTYLE BRANDS COMMITTED TO NOURISHINGAND NURTURING PEOPLE AND PLANET.
ABOUT THE ROLE
We are looking for a highly motivated, enthusiastic and driven Front of House & Retail Associate to join our Cotswolds Team. With excellent customer service experience and a warm and friendly personality, you will be required to greet all clients and ensure they receive a 5* star service whilst in the Wellness Space. You will need to learn and maintain a high level of product knowledge to proactively engage with clients and achieve sales targets. You will also be responsible for maintaining a high standard of cleanliness throughout the Wellness Space. You will follow the Bamford philosophy to the highest professional standard.
This role is full time, based on 40 hours per week including weekends and requires flexibility.
SALARY: £24,500 per annum.
RESPONSIBILITIES
* Ensure exceptional familiarity with all retail products and treatments, classes, and recommend and maximise sales to all clients.
* You will be responsible for maintaining standards in the spa, retail, and food and beverage area.
* Manage all client bookings, using our online system, whilst liaising with the Therapist team on their schedules to increase appointment occupancy.
* Ensure all treatment questionnaires are fully completed.
* Support the Spa Management Team with any other ad-hoc duties.
* Support with Spa event set up and host guests/clients.
* Bring our purpose to life by driving meaningful social and environmental improvements, contributing to our journey as a B Corp, and aligning with our sustainability vision.
* Inspire and empower our customers, suppliers, and partners to live and work more consciously, creating a lasting positive impact on the world.
SKILLS YOU WILL BRING
* Experience in luxury retail or Spa would be an advantage.
* Strong customer service and communication skills to provide an exceptional guest experience.
* A brand champion who believes wholeheartedly in the importance of the Bamford brand and products.
* Attention to detail for accurate stock management and inventory control.
* Strong organisational and time management skills for handling bookings and sales targets.
* Ability to handle guest feedback and complaints professionally, with a solution-oriented approach.
* Knowledge of health and safety standards and a commitment to maintaining a safe work environment.
* Natural multi-tasker with a can-do, flexible attitude & positive energy.
* Excellent communication skills are key to this role.
* Your professionalism and attitude will reflect the brand.
* Good interpersonal and communication skills.
* Strong problem-solving skills with a solution-oriented approach and a proactive 'can-do' attitude.
PERKS & BENEFITS
* Discounts: We offer a range of discounts on our products, treatments, and dining experiences from day one.
* Volunteering Days: Employees are offered one paid day per year to volunteer with a charity of their choice.
* Private Medical: We offer subsidised private medical insurance through Bupa.
* Pension Scheme: Pay up to 9% of your salary into your pension each month; we contribute up to 4.5%.
* Life Assurance: We offer life assurance cover, equivalent to up to a year of your annual salary.
* Mental Health Support: Our Employee Assistance Programme provides 24-hour support, seven days a week.
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