Service and Diagnostic Technician, Portsmouth
This position is based in Portsmouth, United Kingdom, within the automotive retail sector. The role involves carrying out vehicle services and repairs, adhering to brand standards, and providing excellent customer service.
Key Responsibilities:
* Perform vehicle services and repairs according to brand standards.
* Follow dealership processes and liaise with customers as needed.
* Support and mentor less experienced colleagues.
* Participate in regular training to update technical skills.
* Maintain a safe and clean working environment.
Qualifications and Skills:
* Relevant City & Guilds, BTEC, or NVQ accreditation.
* Experience in a franchise dealership.
* Strong fault diagnosis skills and MOT Tester qualification.
* Team player with a commitment to customer service.
* Ability to organize work and meet deadlines.
Benefits:
* Competitive salary and bonus scheme.
* Full training and development opportunities.
* 30 days holiday including Bank Holidays, plus additional days at milestones.
* Birthday day off.
* Discounts on MOTs, services, and parts.
* Referral bonuses and customer introduction incentives.
* Life assurance and pension scheme.
* Employee assistance program.
Working Hours:
Monday to Friday: 08:30 – 17:00 (with half-hour lunch)
Saturday: 08:30 – 13:00 (rotational)
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