Operational Resilience Manager – Insurance
Location: Bupa Place, Manchester/ Angel Court, London/ Willow House, Staines
Type: Permanent, Full time (37.5hrs pw) + Hybrid Working
Salary: £45k - £60k (Dependent on Experience) + Excellent Benefits
Here you'll be welcomed. We champion diversity and understand the importance of our people representing the communities and customers we serve. You'll find an inclusive environment where you can be yourself and where everyone is driven by the same purpose - helping people live longer, healthier, happier lives and making a better world.
We make health happen
The role holder will be responsible for coordinating the delivery of operational resilience, business continuity, and crisis management for Bupa's UK & Global Insurance Services. To deliver in accordance with internal policies and external regulations to ensure Bupa can maintain effective resilience and meet compliance expectations.
You'll help us make health happen through:
1. Working with business continuity representatives across UK Insurance and Bupa Global to coordinate the development, implementation, and operation of business continuity.
2. Working with operational resilience coordinators across UK Insurance and Bupa Global to ensure preparedness and continuous improvement for Important Business Services.
3. Leading and coordinating a business continuity programme in compliance, and aligned to ISO22301.
4. Leading and coordinating operational resilience activities in compliance with related Operational Resilience Regulations (FCA, PRA, CBI, DORA).
5. Supporting the business with analysing, designing, and implementing appropriate continuity solutions, accounting for the potential impact to customers, business operation, and cost during incidents.
6. Supporting the business to identify vulnerabilities that may impact their ability to meet an impact tolerance, providing SME guidance on response procedure and risk mitigation.
7. Designing, delivering, and reporting on business continuity, operational resilience, and crisis management exercises which challenge procedures and support the continuous improvement of our resilience.
8. Coordinating and delivering training and awareness activities that ensure the embedding of Business Continuity, Operational Resilience, and Crisis Management.
Key Skills needed for this role:
1. Experience in business continuity and/or operational resilience; demonstrable expertise in the principles and good practices of Operational Resilience Planning.
2. Business Continuity Professional - Industry qualifications are desirable (e.g. AMBCI/MBCI/DBCI).
3. Experience and/or clear understanding of Operational Resilience Regulations: FCA: PS21/3, PRA: SS1/21, CBI: CP140, DORA.
4. Experience of implementing programmes in alignment with ISO 22301 standard.
5. Excellent relationship and stakeholder management skills, with a high level of credibility and influence across all levels of the business.
6. Excellent organisational skills and confidence in written and verbal communication.
Benefits:
1. 25 days holiday, increasing through length of service, with option to buy or sell.
2. Bupa health insurance as a benefit in kind.
3. An enhanced pension plan and life insurance.
4. Onsite gyms or local discounts where no onsite gym is available.
5. Various other benefits and online discounts.
Bupa
We're a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose - helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring, and responsible in everything we do.
We encourage all of our people to "Be you at Bupa". We champion diversity and understand the importance of our people representing the communities and customers we serve. That's why we especially encourage applications from people with diverse backgrounds and experiences.
As a Disability Confident employer, we offer a guaranteed interview for every disabled applicant who meets the minimum criteria for the job. We'll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.
Time Type: Full time
Job Area: Legal, Risk & Audit
Locations: Angel Court, London, Bupa Place
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