Job Title: Team Leader / Office Manager Location: West Midlands Salary: £28,000 - £35,000 per annum (dependent on experience) Job Type: Full-time, Fixed-Term (12-month Maternity Cover) About Us We are recruiting for a well-established financial services provider, with a strong reputation in the West Midlands. Their services include advising on pensions, investments, mortgages, and insurance. They are a family-oriented, community-focused business that values integrity, respect, and professional growth. Role Overview They are seeking an experienced Team Leader/Office Manager to supervise and inspire their team. This role involves creating a supportive and collaborative team environment, overseeing office operations, and ensuring adherence to quality and compliance standards. Responsibilities Provide guidance and direction to team members, recognising their strengths and encouraging professional development. Develop and deliver training programs for new and existing staff. Conduct audits and file checks to maintain high standards of quality and compliance. Organize team meetings and set daily and weekly objectives. Delegate tasks effectively and manage administrative workloads. Implement and uphold company policies and create strategies to support team success. Oversee HR, Health & Safety, and recruitment activities. Ensure smooth office operations, maintaining alignment with the company’s vision and culture. Key Qualifications and Skills Self-motivated with a proactive, positive attitude. Strong organisational skills and attention to detail. Excellent written and verbal communication skills. Minimum of 2 years’ experience in a Team Leader or Office Management role (experience in the financial services sector is a plus) Experience in HR, Health & Safety, and recruitment (desired) Proficient in Microsoft Office This will be a maternity cover contract running for 12 months based at their office in Crofton Hackett.