Central Recruitment is currently recruiting for a Scheme Manager, to work in the Hackney area. The service is an older people's housing scheme supporting residents to maintain their independence.
The successful candidate will be required to work 35 hours per week, Monday - Friday 9AM - 5PM. Temporary cover is required for approximately 2 months. The pay rate is £17.45 per hour, with £2.54 holiday pay, totalling £19.99 per hour.
In this position, you will be required to:
* Provide practical assistance to customers, supporting them in resolving their queries and issues, manage their reasonable expectations and identify proactive resolutions
* Continuously assess residents' needs to ensure they have the right level of support
* Develop and maintain relationships with internal and external agencies in order to effectively signpost residents to additional/specialist care and support where required
* Identify and act on any safeguarding concerns and manage risks appropriately
* Proactively manage access to services, leading on the assessment of people referred, conducting tenancy sign-ups and supporting incoming residents to settle into their new home
* Update and maintain case management systems, ensuring accurate data is held on residents and comply with the Data Protection Act/General Data Protection Regulation
* Report and proactively monitor reactive repairs, preventative maintenance and estate services, both i...