Customer Service Advisor – Inbound Calls 3-month contract, full time £13.03 per hour Severn Trent, Coventry Join our client, Severn Trent Water (STW). We’re looking for passionate individuals to help Severn Trent make a difference for their customers. No experience in the water industry? No problem. STW value the right attitude and are looking for people who want to make an impact. Apply now. ________________________________________ Key Information • Customer-Focused Service: We prioritize our customers, offering personalized, end-to-end support with no departmental barriers or red tape. • A Unique Culture: Working here is like nowhere else. Our supportive and dynamic environment fosters growth and innovation. • Location & Hours: Based in our Derby office (Pride Park), with 37 hours per week, Monday to Friday, 8:00 AM to 6:00 PM. ________________________________________ What We’re Looking For • Customer Interaction: Handle customer inquiries via phone and email, offering tailored solutions. • Problem-Solving: Think on your feet to resolve unique challenges in a fast-paced environment. • Teamwork: Collaborate with colleagues who share a passion for customer service. • Ownership & Empowerment: Take full responsibility for customer issues, making decisions to improve service. ________________________________________ Benefits • Competitive Salary: £13.03 per hour (£25,396.88 pro rata) • Generous Holiday: 33 days (pro rata) • Training & Development: Ongoing support through our ‘Academy’ ________________________________________ How to Apply Ready to join us? Ensure your CV is updated and apply now.