As a CSR you will play a pivotal role in providingexceptional service to customers through various communicationchannels including phone email and chat.
This opportunity includes aFlexible Schedule WorkFrom Home work schedule
Responsibilities:
* Effectively communicate with both internal andexternal customers identifying their needs and resolving complexissues via telephone and electronic means.
* Perform a variety of transactions including tellertransactions account withdrawals and balancing duties.
* Build positive rapport with diverse personalitiesmaintaining a professional attitude.
* Navigatemultiple computer applications while assistingcustomers.
* Understand and recommend the bestproducts/services to meet customer needs.
* Interact with customers via phone chat sessions andemail.
* Respond to customer inquiriespromptly.
* Demonstrate expertise in online andmobile banking technology.
* Meet call centerperformance metrics.
* Contribute processimprovement ideas.
* Protect customerinformation and comply with regulations.
Qualifications:
* High School Diploma required.
* Intermediate technology skills fluency in WindowsOperating Systems and Microsoft Office proficiency.
* Strong communication multitasking and problemsolvingabilities.
Benefits:
* $52000$80000 per year
* Medical Dental and Visionofferings
* Onthejob training
* Flexible schedule
* Weekly DirectDeposit
* 401(k) with match
* Referral program
* PrePaid Legal andEmployee Assistance Programs
Should the role pique your interest please applynow!